TV FAQs

How many surveys will I have to complete? What are the repercussions if I don't complete a survey?


We’ll send you approximately one survey monthly for 12 months.

Although we depend on your feedback to bring you the best experience possible, there are no repercussions if you don’t complete a survey. We’ll send you a reminder email if you haven’t completed a particular survey.

Note: The TWC TV® Roku Trial offer is no longer available. It ended in New York City on November 15th, 2016.