Our Company FAQs

What do I need to know about the Time Warner Cable merger with Charter Communications?


Welcome

Charter Communications has completed the transactions with Time Warner Cable and Bright House Networks, and soon you’ll get to know us by the name Spectrum. We are proud to be the fastest growing TV, Internet and Voice provider in the United States and are committed to bringing you the most advanced products and services for your home and business.

Exciting changes are in the works, but, for now, Time Warner Cable, Bright House Networks and Charter Spectrum will continue offering their current suite of services to customers in their markets. In the coming months, you’ll hear more from us as it relates to network, product and service improvements. Whether it is new ways to enjoy more shows with unrivaled picture quality, better service or faster internet speeds, we cannot wait to show you what’s next.

Charter provides Spectrum TV, Internet and Voice services to more than 24 million customers, from New York to California to Florida. As the second largest cable company in America, we have over 90,000 employees working every day to deliver the highest-quality products, more value and better service.

The combined company is Charter Communications and will be marketed under the Spectrum brand name.

Exciting changes are in the works, but for the time being, your services will remain unchanged. In the coming months you’ll hear more from us as it relates to network, product and service improvements.

At the time of the merger, your pricing and packaging will remain the same. We will notify you of any future changes to your products, services or pricing.

To make the transition as smooth as possible you can continue to process payments by mail, phone, retail store, online or automated as you have in the past.

Yes, you can continue to use the same website and sign-in information as you have in the past.

For your convenience, we have listed the websites below:

Residential Customers

Charter Spectrum
Homepage: spectrum.net
My Account: spectrum.net/myaccount
Support: spectrum.net/support

Time Warner Cable
Homepage: twc.com
My Account: twc.com/account
Support: twc.com/support

Business Customers

Charter Spectrum
Homepage: spectrumbusiness.net
My Account: spectrumbusiness.net/login.html#/login
Support: spectrumbusiness.net/support

Time Warner Cable
Homepage: business.timewarnercable.com
My Account: myaccount.timewarnercable.com/login
Support: business.timewarnercable.com/support

Enterprise Customers

Charter Spectrum
Homepage: enterprise.spectrum.com
Support: enterprise.spectrum.com/content/ent-support

Time Warner Cable
Homepage: business.timewarnercable.com
My Account: myaccount.timewarnercable.com/login
Support: business.timewarnercable.com/support

Residential Customers:

Charter Spectrum Customers: 1-877-906-9121
Former Time Warner Cable Customers: 1-800-892-4357

Business Customers:

Charter Spectrum Business Customers: 1-855-551-2212
Former Time Warner Cable Business Class Customers: 1-855-580-8540

You may continue to call the number you have used in the past, which will also be included on your monthly billing statement. For your convenience, we have listed the main numbers below:

Residential Customers
Charter Spectrum: 1-888-438-2427
Former Time Warner Cable: 1-800-892-4357

Business Customers
Charter Spectrum:1-800-314-7195
Former Time Warner Cable: 1-866-892-4249

Enterprise Customers
Charter Spectrum: 1-866-603-3199
Former Time Warner Cable: 1-866-892-4249

Not at this time. While we work to fully integrate Bright House Networks and Time Warner Cable into Spectrum, you will have access to Apps and TV Everywhere (including network websites, Watch ABC, HBO GO, etc.) based on where you live. If you reside in former Bright House Networks or Time Warner Cable service areas, choose the provider and credentials associated with your service area. We will notify you when there are changes to your TV Everywhere experience.

Merger information is updated on a regular basis and is available online beginning after the close of the merger, at: spectrum.com/merger-twc.