Internet Support

Internet Support

 

Internet


  • Internet Troubleshooting

  • Topics

  • FAQs

  • How-To Videos

  • Step-by-Step Instructions

  • Equipment Manuals

  • Apps

Internet Troubleshooting


Welcome to Internet support. Select a menu option or review the options below:

 

Guided Troubleshooting Instructions

Activate a purchased modem and find troubleshooting steps for Internet issues such as slow browsing and connectivity. Plus, see how to reboot your Cable Modem and check for known outages.

 

Internet Outage

Sign in to My Account to check for known outages or contact us to report one.

 
 

TWC Mail

Learn how to set up your TWC Mail account and where to reset your password. Our step-by-step instructions review how to create email subaccounts and administer your email account. 

 

Buy your own modem

See the list of approved modems before you buy your own Internet modem. The appropriate modem may depend upon the speed plan you have.

   

 

Test your Internet speed

Use our Internet speed test tool when you're connected to your home TWC account to see your upload and download speeds.

Internet Topics


Select a menu option or review the common items below:

 

 
 

Internet FAQs


Select from our list of most popular frequently asked questions

 

 
 
 
 

Internet How-To Videos


Select a how-to video to start viewing

 

 

 

 

 

 

 

 
 

Internet Step by Steps


Choose a link to be guided with step-by-step instructions for your selection.

 

Internet Troubleshooting

 

Modem Activation

 

TWC Mail

 

Connect to TWC WiFi Hotspots

 

McAfee Antivirus and Family Protection

Internet Equipment Manuals


Select your brand below to see a list of equipment models and download the associated user manual in PDF format (download Adobe Reader)
 

Modems


  • SMC



    Wireless Routers


    Internet Apps


    Apps are a great way to stay up to date while on the go. You can pay your bill, watch your favorite shows, and even manage your account from your phone or tablet.

     
     

    The free WiFi Finder app makes it easy to locate hundreds of thousands of TWC and partner WiFi hotspots nationwide for fast, reliable Internet on-the-go

     
     

    Diagnose and troubleshoot equipment issues, receive up-to-the-minute service alerts, view real-time account information and pay your bill with the My TWC® app.

     
     
     

    Packages

    Review our current
    offers and deals.

    See all packages ›


    Shop Now

    Order TV, Internet and Home Phone
    services that fit you.

    Order TV, Internet and Home Phone services that fit you.

    Get started ›


     

    TWC Stores

    Shop, pay your bill, exchange equipment at select locations.

    Shop, pay your bill, exchange equipment at select locations.

    Find a location near you ›


     

    Contact TWC

    Find answers to common questions,
    chat online or call us.

    Find answers to common questions,
    chat online or call us.

    Contact us ›