Welcome to Internet support. Select a menu option or review the options below:
See the list of approved modems before you buy your own Internet modem. The appropriate modem may depend upon the speed plan you have.
Use our Internet speed test tool when you're connected to your home TWC account to see your upload and download speeds.
Internet Step by Steps
Choose a link to be guided with step-by-step instructions for your selection.
- Activate a purchased modem (Internet customer without Home Phone)
- Activate a purchased modem (Internet & Home Phone customer)
- Activate a new modem sent to you to accommodate a speed increase
- Activate a new modem that you requested as a replacement
Connect to TWC WiFi Hotspots
McAfee Antivirus and Family Protection
Internet Equipment Manuals
Select your brand below to see a list of equipment models and download the associated user manual in PDF format (download Adobe Reader)
Apps are a great way to stay up to date while on the go. You can pay your bill, watch your favorite shows, and even manage your account from your phone or tablet.
The free WiFi Finder app makes it easy to locate hundreds of thousands of TWC and partner WiFi hotspots nationwide for fast, reliable Internet on-the-go
Diagnose and troubleshoot equipment issues, receive up-to-the-minute service alerts, view real-time account information and pay your bill with the My TWC® app.