Internet Support

 

Virtual Agent

Have Questions? Get answers from Amy, your virtual assistant.

Internet Troubleshooting


Welcome to Internet support. Select a menu option or review the options below:

 

Guided Troubleshooting Instructions

Activate a purchased modem and find troubleshooting steps for Internet issues such as slow browsing and connectivity. Plus, see how to reboot your Cable Modem and check for known outages.

 

Internet Outage

Sign in to My Account to check for known outages or contact us to report one.

 
 

Learn how to set up your TWC Mail account and where to reset your password. Our step-by-step instructions review how to create email subaccounts and administer your email account. 

 

Buy your own modem

See the list of approved modems before you buy your own Internet modem. The appropriate modem may depend upon the speed plan you have.

   

 

Test your Internet speed

Use our Internet speed test tool when you're connected to your home TWC account to see your upload and download speeds.

Internet Topics


Select a menu option or review the common items below:

 

 
 

Internet FAQs


Select from our list of most popular frequently asked questions

 

 
 

Internet How-To Videos


Select a how-to video to start viewing

 

 

 

 

 

 

 

View How-To Videos

Internet Apps


Apps are a great way to stay up to date while on the go. You can pay your bill, watch your favorite shows, and even manage your account from your phone or tablet.

 
 

The free WiFi Finder app makes it easy to locate hundreds of thousands of TWC and partner WiFi hotspots nationwide for fast, reliable Internet on-the-go

 
 

Diagnose and troubleshoot equipment issues, receive up-to-the-minute service alerts, view real-time account information and pay your bill with the My TWC® app.

 
 

Internet Step by Steps


Select a step-by-step topic from the menu to view details

 

Internet Step by Steps


Select a step-by-step topic from the menu to view details

 

Internet Step by Steps


Select a step-by-step topic from the menu to view details

 

Internet Step by Steps


Select a step-by-step topic from the menu to view details

 

Internet Step by Steps


Select a step-by-step topic from the menu to view details

 

Internet Modem Equipment Manuals


Popular Models

Select your brand to see a list of Internet modem equipment models and download the associated user manual.

Or choose from our most popular models:

 

Arris TG862G

Motorola SBG6580

 

 

Arris DG860A

Ubee/Ambit DVW3201B

 

 

Ubee/Ambit DDW3611

Arris TM402G

Internet Modem Equipment Manuals


Ambit

 

60194E

Orion 3000

 

 

U10C007

U10C011

 

 

U10C012

U10C011

 

 

U10C018

U10C019

 

 

U10C020

U10C022

Internet Modem Equipment Manuals


Arris

 

CM820A

DG860A

 

 

TG852G

TG862G

 

 

TM402G

TM402P

 

 

TM502

TM502G

 

 

TM508A

TM512A

 

 

TM602G

TM604G

 

 

TM608G

Internet Modem Equipment Manuals


Cisco / Scientific Atlanta

 

DPC2100

DPC/ECP2203

 

 

DPC2203C

DPC2203C2

 

 

DPX2100

DPX/EPX2203

 

 

DPX/EPX2203C

Internet Modem Equipment Manuals


Dlink

 

DCM 200

DCM 202

 

 

DCM 301

This modem approved for Internet plans up to 100Mbps download. 

Internet Modem Equipment Manuals


Ericsson

 

HM200C

Internet Modem Equipment Manuals


Motorola

 

CG4501

SB3100

 

 

SB4100

SB4101

 

 

SB4200

SB5100

 

 

SB5101

SB5101U

 

 

SB5120

SB6121

This modem approved for Internet plans up to 50Mbps download.

 

 

SB6141

This modem approved for Internet plans up to 100Mbps download.

SB6183

This modem approved for Internet plans up to 300Mbps download.

 

 

SBG6580

This modem approved for Internet plans up to 100Mbps download.

SBG6782-AC

This modem approved for Internet plans up to 100Mbps download.

 

 

SBG900

SBG901

 

 

SBG940

SBG941

 

 

SBV4200

SBV5121

 

 

SBV5220

SBV5222

 

 

SBV5322

Internet Modem Equipment Manuals


Netgear

 

C3000

This modem approved for Internet plans up to 100Mbps download.

C3700

This modem approved for Internet plans up to 100Mbps download.

 

 

C6300

This modem approved for Internet plans up to 300Mbps download.

CDG24G

 

 

CG814W

CG814WG

 

 

CM400

This modem approved for Internet plans up to 100Mbps download.

CMD31T

 

This modem approved for Internet plans up to 50Mbps download.

Internet Modem Equipment Manuals


SMC

 

8014

8014WG

 

 

8014W-G

Internet Modem Equipment Manuals


Thomson/RCA

 

DCM245/245R

DCM315

 

 

DCM325

DCM425

 

 

DCW615

DCW725

 

 

DCG855

Internet Modem Equipment Manuals


Toshiba

 

PCX1000/1100

PCX1100U

 

 

PCX2000

PCX2200

 

 

PCX2500

PCX2600

 

 

PCX5000

Internet Modem Equipment Manuals


Ubee/Ambit

 

DDW2600

DDW3611

 

 

Ubee/Ambit DVW3201B

U10C018

 

 

U10C022

U10C034

Internet Modem Equipment Manuals


Zoom

 

5341J

This modem approved for Internet plans up to 100Mbps download.

Internet Modem Equipment Manuals


ZyXEL

 

974H

974HW

Wireless Router Configuration Manuals


Select your brand to see a list of wireless router models and download the associated configuration manual.

Or choose from our most popular models:

 

Linksys

 

WRT54G

Wireless Router Configuration Manuals


Motorola

 

WR850G

Wireless Router Configuration Manuals


Netgear

 

WGR614

WNDR3700B2

 

 

WNR1000

 

 

Wireless Router Configuration Manuals


SMC

 

WBR14-G2

WBR14SN4

 

 

WBR14T-G