Step-by-Step Instructions: McAfee® Antivirus and Family Protection

Ask TWC

Find the answers to questions our customers ask most often, such as:

McAfee® Antivirus and Family Protection

Follow detailed instructions for downloading and installing the McAfee® software from Intel Security that is included when you subscribe to TWC Internet.

 

McAfee® Antivirus

  1. The McAfee® AntiVirus software is your first line of defense against the threat of infection from viruses, Trojans, worms, spyware, and potentially unwanted programs, catching them at points of entry like email, external drives, and web pages.  
  1. Register for McAfee® AntiVirus and McAfee® Family Protection using your TWC Mail username and password.
  2. Click or tap Continue.
  3. Create your McAfee® account username and password.
  4. Click or tap Download Now.
  5. Select the McAfee® product you want to download and click or tap the Download button.
  6. Click or tap on the I Agree button to accept the McAfee® End User License Agreement.
  7. The Free Security Download Instructions page will appear. Click or tap on the Download button. Instructions on how to download properly are presented to you in the lower half of the page.
  8. Once the download is complete you will be able to install the McAfee® product immediately.
  1. Remove any other security software product or program prior to installing McAfee® AntiVirus.

    Please Note: The McAfee® AntiVirus version offered through Time Warner Cable has a built-in uninstaller for CA Internet Security Suite.
 
  1. Download the McAfee® AntiVirus product.
  2. Once the download is complete, select the Complete (Recommended) installation option and click on the Next button. The installation process will begin immediately.
  3. Once the installation has finished, click Finish.

McAfee Family Protection

  1. Register for McAfee® AntiVirus and McAfee® Family Protection using your TWC Mail username and password.
  2. Click or tap Continue.
  3. Create your McAfee® account username and password.
  4. Click or tap Download Now.
  5. Select the McAfee® product you want to download and click or tap the Download button.
  6. Click or tap on the I Agree button to accept the McAfee® End User License Agreement.
  7. The Free Security Download Instructions page will appear. Click or tap on the Download button. Instructions on how to download properly are presented to you in the lower half of the page.
  8. Once the download is complete you will be able to install the McAfee® product immediately.
  1. Download the McAfee® Family Protection software from the Time Warner Cable portal. 
  2. Once the download is complete, open the file. Click Next to continue.
  3. Check the I accept the terms of the license agreement and click Next to continue.
  4. Click the Install button to begin the installation process.
  5. The installer will take a few moments to complete the installation process. Once completed, click Finish to continue.
  6. Register the Family Protection software.
  7. Click Login to continue.
  8.  

  1. Sign in to the Family Protection Administrator Panel.
  2. Click on Change Password.
  3. Type in the new password.
  4. Click Apply to save the new password.
     

Forums

Find answers from TWC experts and fellow customers.

Find answers from TWC experts and fellow customers.


Support Overview

Start here to find self-help tools for your account and TWC services.

Start here to find self-help tools for your account and TWC services.


TWC Store locations

TWC Stores

Shop, pay your bill, exchange equipment at select locations.

Shop, pay your bill, exchange equipment at select locations.


Contact Us

Contact TWC

Find answers to common questions,
chat online or call us.

Find answers to common questions,
chat online or call us.