Step-by-Step Instructions: McAfee Antivirus and Family Protection

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McAfee Antivirus and Family Protection

Follow detailed instructions for downloading and installing the security software that is included when you subscribe to TWC Internet.

 

McAfee Antivirus

  1. The McAfee AntiVirus software is your first line of defense against the threat of infection from viruses, Trojans, worms, spyware, and potentially unwanted programs, catching them at points of entry like email, external drives, and web pages.  
  1. Visit http://www.twcc.com/extras/mcafee and select the online security product.
  2. In the Time Warner Cable security landing page, click on the Register Now button for either the free version of the McAfee AntiVirus or McAfee Family Protection product.

    Please Note: You will also have the option to upgrade, at a special discounted rate, to McAfee Total Protection which includes anti-malware, anti-spam and a firewall solution.

  3. Fill out the registration page with your Road Runner e-mail address and password. Then click on the Continue button.
  4. Create your McAfee account username and password. Then click on the Download Now button.

    Please Note: You must use your Road Runner email address as your McAfee account username to qualify for the free products.

  5. Select the McAfee product you want to download and click the Download button.
  6. Click on the I Agree button to accept the McAfee End User License Agreement.
  7. The Free Security Download Instructions page will appear. Click on the Download button. Instructions on how to download properly are presented to you in the lower half of the page.
  8. Once the download is complete you will be able to install the McAfee product immediately.
  1. Remove any other security software product or program prior to installing McAfee AntiVirus.

    Please Note: The McAfee AntiVirus version offered through Road Runner has a built-in uninstaller for CA Internet Security Suite.
 
  1. Download the McAfee AntiVirus product.
  2. Once the download is complete, select the Complete (Recommended) installation option and click on the Next button. The installation process will begin immediately.
  3. Once the installation has finished, click Finish.

McAfee Family Protection

     

  1. Visit http://www.rr.com/security and select the online security product. 
  2. In the Time Warner Cable security landing page, click on the Register Now button for either the free version of the McAfee AntiVirus or McAfee Family Protection product.

Please Note: You will also have the option to upgrade, at a special discounted rate, to McAfee Total Protection which includes anti-malware, anti-spam and a firewall solution. Arrow up/down to Picture Size and press Select.

  1. Fill out the registration page with your Road Runner e-mail address and password. Then click on the Continue button.
  2. Create your McAfee account username and password. Then click on the Download Now button.

    Please Note: You must use your Road Runner email address as your McAfee account username to qualify for the free products.
  1. Select the McAfee product you want to download and click the Download button. 
  2. Click on the I Agree button to accept the McAfee End User License Agreement.
  3. The Free Security Download Instructions page will appear. Click on the Download button. Instructions on how to download properly are presented to you in the lower half of the page.
  4. Once the download is complete you will be able to install the McAfee product immediately.

     

  1. Download the McAfee Family Protection software from the Time Warner Cable portal. 
  2. Once the download is complete, open the file. Click Next to continue.
  3. Check the I accept the terms of the license agreement and click Next to continue.
  4. Click the Install button to begin the installation process.
  5. The installer will take a few moments to complete the installation process. Once completed, click Finish to continue.
  6. Register the Family Protection software.
  7. Click Login to continue.
  8.  

  1. Sign in to the Family Protection Administrator Panel.
  2. Click on Change Password.
  3. Type in the new password.
  4. Click Apply to save the new password.
     

 

 


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