Step-by-Step Instructions:
TWC Mail

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TWC Mail Setup & Help

TWC Mail is an easy-to-use messaging system that gives you access to email from your home computer. With TWC Mail you have the ability to check your email from any computer with Internet access. Use your TWC email address to connect with business partners, friends, family and anyone else. 

See our FAQ about incoming (POP) and outgoing (SMTP) mail servers

 

Getting Started
  1. Go to mail.twc.com.
  2. Enter your TWC Mail address and Password. Opens a dialog with screenshot
  3. Select your preferred language and click the Log In button.
  4. If you have forgotten your username or password you can click the Forgot your TWC Email Address? or Forgot your TWC Password? links on the Log In page or refer to "Retrieving your TWC Mail username" or "Retrieving or resetting your TWC Mail password" below.
  1. Visit the Username Retrieval Tool.
  2. Enter your 10-digit Phone Number. Opens a dialog with screenshot
  3. Answer the Security Verification Question. Note: An exact match of upper/lower case characters is required. Opens a dialog with screenshot
  4. Your TWC Mail Master Account email address displays. Your Username appears before the @ in your email address. If you need to create a new password, click on the Create Password button. 
  5. For information about how to retrieve your password, refer to "Retrieving or resetting your TWC Mail Password" below.
  1. Visit the Password Reset Tool.
  2. To reset your password, select I know my Road Runner email password and I want to change it. You will be directed to Account Management where you can change your Password. To retrieve your password, select I don’t know my Road Runner email password. You will be asked to enter your email address. Opens a dialog with screenshot
  3. Enter your TWC Email Address and click the Submit button. Opens a dialog with screenshot
  4. If you have not used the Password Reset Tool before, you will be asked to enter your Cable Modem MAC Address. Once it has been entered, click the Submit button. Opens a dialog with screenshot
  5. If you have not done so before, you will be asked to select a Security Verification Question and provide an Answer to the question. Note: In the future, this answer will be used to verify your identity for Password retrieval. If this is not your first visit to the Password Reset Tool, you will be asked to enter the Answer to your Security Verification Question. The upper/lower case characters must be an exact match.
  6. Click the Reset Password button. Your Password will be reset and display as a random 8-digit number.
  7. To choose a new, easy-to-remember Password, visit the TWC Subscriber Self Care page.
  8. For information about how to retrieve your Username, refer to "Retrieving your TWC Mail username" above.
  1. Log in to TWC Mail.
  2. Your Inbox lists your messages with the most recent at the top. At the top right of your inbox, you can see your Usage.
  3. You can refresh your Inbox at any time by clicking on the Get Mail button.

Using TWC Mail
  1. Click the Compose button at the top left of your Inbox. Opens a dialog with screenshot
  2. Enter the recipient’s email address into the To: field. Add any other recipients’ addresses in the Cc: field. Addresses can also be added to the Bcc: field and those recipients will receive the email, but their addresses will not be visible to others.
  3. You can also click the To:, Cc: or Bcc: buttons to access your address book and then autofill an address by clicking an envelope next to the recipient’s name. Opens a dialog with screenshot
  4. Enter a Subject for the email.
  5. Compose your message in the main text box.
  6. In the Priority drop-down menu, you can select a Priority level of Low, Normal or High for the message. Opens a dialog with screenshot
  7. Check the Request return receipt box if you would like to receive an email when recipients read your message.
  8. Check the Save a copy box if you want to save a copy of the message in your Sent Mail folder.
  9. Click the Send button when you are ready to send your email. Opens a dialog with screenshot
  10. To discard the email, click the Cancel button. Opens a dialog with screenshot
  11. Click the Save Draft button to save your email to send later. You can retrieve it from the Drafts Folder on the left side of your inbox.
  12. Click the Spell Check button to check your email for spelling errors.
  13. In the Spell Check Tool, you can use the Suggestions box to find correct spellings, and then Change or Ignore errors. Opens a dialog with screenshot
  14. When you are done with the Spell Check tool, click the OK button to return to the email.
  15. Click the Add Attachments button to choose files to attach to your email.
  16. When you are done choosing files, click the OK button to return to the email.
  17. Click the Rich Text Editor button to open text formatting options.
  18. To remove formatting and exit the Rich Text Editor, click the Plain Text Editor button.
  1. In the left-hand navigation, click Inbox or the folder containing the message(s) you want to delete.
  2. Check the box next to the message(s) you want to delete. Opens a dialog with screenshot
  3. Click the Delete button.
  4. To delete all of your messages, check the box to the left of From. Then click the Delete button.

Manage TWC Mail
  1. Go to TWC Subscriber Self Care.
  2. Select your Language Preference.
  3. Enter your TWC Mail Address and Password. Opens a dialog with screenshot
  4. Select your Remember Me preference. If you select Yes, your email address will be displayed the next time you launch TWC Self Care. Your password will not be saved.
  5. Enter the image text as it appears in the field below the image. Note: The text is case sensitive. Opens a dialog with screenshot
  6. Click the Login button.
  7. If you receive an Error Message that your username or password is invalid, reenter your TWC Mail Address, Password and the image text.
  8. If you receive an Error Message that the text you entered for the image does not match, reenter your TWC Mail Address, Password and the image text.
  9. After reentering your information, click the Login button. Note: If you fail to log in three times, access to your account is disabled. It becomes available again after two hours. This will not disable your email account, only access to TWC Self Care.
  10. To log out of Account Management, click the Log Out button at the top right corner. Opens a dialog with screenshot
  1. Log in to TWC Subscriber Self Care.
  2. Click Create New Sub User. Note: This option will not display if you have reached your sub user limit. Opens a dialog with screenshot
  3. Enter a username for the new sub user in the New Sub User ID field. Opens a dialog with screenshot
  4. Enter the Sub User’s First Name and Last Name.
  5. Enter a Password for the sub user. Note: Passwords must contain at least 8 to 12 characters.
  6. Retype the Sub User’s Password in the Confirm Password field.
  7. Click the Create New Sub User button. Note: It could take up to 5 minutes for a new Sub Account to become accessible.

Please note that the link required to perform this function is only available on the Master Account.

  1. In your Inbox, click the Settings button. Opens a dialog with screenshot
  2. Under Manage mailbox settings, click Manage mailbox accounts. Opens a dialog with screenshot
  3. Check the size for each mailbox in the Quota in Use column. Opens a dialog with screenshot

Please note that the link required to perform this function is only available from the Master Account.

  1. In your Inbox, click SettingsOpens a dialog with screenshot
  2. Under Manage mailbox settings, click Manage mailbox accountsOpens a dialog with screenshot
  3. Select the email address for the Mailbox you want to edit.
  4. In the Allocated Quota field, update the KB currently available to the mailbox. 
  5. Click OK.
  1. In your Inbox, click SettingsOpens a dialog with screenshot
  2. Under Customize mailbox options, click Allow and Block Message optionsOpens a dialog with screenshot
  3. Click the radio button for Advanced Block Senders.
  4. Enter the email addresses and domains you want to block. Then enter the email addresses and domains you want to allow. Opens a dialog with screenshot
  5. Under Blocked Mail Actions, choose whether you want to delete or forward the blocked mail. You can forward blocked mail to a folder of your choice. Opens a dialog with screenshot
  6. Click OK.

Mobile device email setup
  1. Open the Email app on your Android™ phone.
  2. Enter your email address and password.
  3. Select Manual setup.
  4. Select the account type POP3 or IMAP.
  5. Enter your full email address and password.
  6. Enter or confirm (if automatically set) your account settings.
    • POP settings:
      • Account Type: POP or POP3
      • Incoming Mail Server: mail.twc.com
      • Incoming Server - POP3 port: 110
      • Outgoing Mail Server (SMTP): mail.twc.com
      • Outgoing Server - SMTP port: 587*
        *Note: If you are able to receive, but not send, emails while on your mobile device, you'll need to use your mobile carrier's outgoing SMTP server and port.
      • Inbound & Outbound User Name: Enter full email address
        • johndoe@[division].rr.com
        • johndoe@roadrunner.com
        • johndoe@twc.com
      • Inbound & Outbound Password: Email Password (same as Web Mail)
      • SMTP Server Requires Authentication: Checked
    • IMAP settings:
      • Account Type: IMAP
      • Incoming Mail Server: mail.twc.com
      • Incoming Server –IMAP port: 143
      • Outgoing Mail Server (SMTP): mail.twc.com
      • Outgoing Server – SMTP port: 587*

        *Note: If you are able to receive, but not send, emails while on your mobile device, you'll need to use your mobile carrier's outgoing SMTP server and port.

      • Inbound & Outbound User Name: Enter full email address
        • johndoe@[division].rr.com
        • johndoe@roadrunner.com
        • johndoe@twc.com
      • Inbound & Outbound Password: Email Password (same as Web Mail)
      • SMTP Server Requires Authentication: Checked
  7. Enter your full email address and password.
  8. Select Next.
  9. Give your account a name and designate a display name for outgoing messages.
  10. Select Done.
  1. From Settings, select Mail, Contacts, Calendars.
  2. Select Add Account.
  3. Select Other.
  4. Select Add Mail Account.
  5. Enter a Name, Email, Password and Description.
  6. Select Next.
  7. Select POP or IMAP.
  8. Enter or confirm (if automatically set) your account settings.
    • POP settings:
      • Account Type: POP or POP3
      • Incoming Mail Server: mail.twc.com
      • Incoming Server - POP3 port: 110
      • Outgoing Mail Server (SMTP): mail.twc.com
      • Outgoing Server - SMTP port: 587*
        *Note: If you are able to receive, but not send, emails while on your mobile device, you'll need to use your mobile carrier's outgoing SMTP server and port.
      • Inbound & Outbound User Name: Enter full email address
        • johndoe@[division].rr.com
        • johndoe@roadrunner.com
        • johndoe@twc.com
      • Inbound & Outbound Password: Email Password (same as Web Mail)
      • SMTP Server Requires Authentication: Checked
    • IMAP settings:
      • Account Type: IMAP
      • Incoming Mail Server: mail.twc.com
      • Incoming Server –IMAP port: 143
      • Outgoing Mail Server (SMTP): mail.twc.com
      • Outgoing Server – SMTP port: 587*
        *Note: If you are able to receive, but not send, emails while on your mobile device, you'll need to use your mobile carrier's outgoing SMTP server and port.
      • Inbound & Outbound User Name: Enter full email address
        • johndoe@[division].rr.com
        • johndoe@roadrunner.com
        • johndoe@twc.com
      • Inbound & Outbound Password: Email Password (same as Web Mail)
      • SMTP Server Requires Authentication: Checked
  9. Enter your full email address and password.
  10. Select Save.
  11. Your device will verify your account settings. Opens a dialog with screenshot
  12. If you need to edit your settings, select your email account from the Accounts list.

Email client setup
  1. Click the Mail icon in the Menu bar.
  2. Select Preferences from the Mail dropdown. Opens a dialog with screenshot
  3. In Preferences, click the Accounts icon. Opens a dialog with screenshot
  4. Click + at the bottom of the Accounts list to create a new account. Opens a dialog with screenshot
  5. Enter your Full Name, Email Address and Password.
  6. Click Continue.
  7. Select POP or IMAP in the Account Type dropdown. Note: IMAP leaves messages on the server so multiple devices and email clients can access the messages and the messages still remain on the server. POP downloads the messages onto a client.
  8. Enter your server settings:
    • POP settings:
      • Account Type: POP or POP3
      • Incoming Mail Server: mail.twc.com
      • Incoming Server - POP3 port: 110
      • Outgoing Mail Server (SMTP): mail.twc.com
      • Outgoing Server - SMTP port: 587
      • Inbound & Outbound User Name: Enter full email address
        • johndoe@[division].rr.com
        • johndoe@roadrunner.com
        • johndoe@twc.com
      • Inbound & Outbound Password: Email Password (same as Web Mail)
      • SMTP Server Requires Authentication: Checked
    • IMAP settings:
      • Account Type: IMAP
      • Incoming Mail Server: mail.twc.com
      • Incoming Server –IMAP port: 143
      • Outgoing Mail Server (SMTP): mail.twc.com
      • Outgoing Server – SMTP port: 587
      • Inbound & Outbound User Name: Enter full email address
        • johndoe@[division].rr.com
        • johndoe@roadrunner.com
        • johndoe@twc.com).
      • Inbound & Outbound Password: Email Password (same as Web Mail)
      • SMTP Server Requires Authentication: Checked
  9. Click Continue.
  10. Check Take account online and click CreateOpens a dialog with screenshot
  11. To get new messages, click the Mail icon in the upper left corner. Opens a dialog with screenshot
  12. To edit your account information, select Preferences from the Mail dropdown.
  13. Click the Accounts icon and select the email account you want to edit.
  14. To edit the POP Server Address, enter the correct address in the Incoming Mail Server field. Note: If you delete the POP Account settings, all of the email associated with the account will be deleted. To edit the SMTP Address, click Edit SMTP Server List in the Outgoing Mail Server dropdown.
  15. Double click on the SMTP Server Address for the account you want to edit and enter the correct address.
  16. Click on the Advanced tab to make changes to the SMTP Port and set up SMTP Authentication. Opens a dialog with screenshot
  17. When finished, click OK.
  1. Open Windows Live Mail and click the Accounts tab. Opens a dialog with screenshot
  2. Click the Email icon. Opens a dialog with screenshot
  3. Enter your email address, password and the name you would like to display with your sent messages. Opens a dialog with screenshot
  4. Click Next.
  5. Select POP or IMAP in the Server type dropdown. Note: IMAP leaves messages on the server so multiple devices and email clients can access the messages and the messages still remain on the server. POP downloads the messages onto a client. Opens a dialog with screenshot
  6. Enter your server settings:
    • POP settings:
      • Account Type: POP or POP3
      • Incoming Mail Server: mail.twc.com
      • Incoming Server - POP3 port: 110
      • Outgoing Mail Server (SMTP): mail.twc.com
      • Outgoing Server - SMTP port: 587
      • Inbound & Outbound User Name: Enter full email address
        • johndoe@[division].rr.com
        • johndoe@roadrunner.com
        • johndoe@twc.com
      • Inbound & Outbound Password: Email Password (same as Web Mail)
      • SMTP Server Requires Authentication: Checked
    • IMAP settings:
      • Account Type: IMAP
      • Incoming Mail Server: mail.twc.com
      • Incoming Server –IMAP port: 143
      • Outgoing Mail Server (SMTP): mail.twc.com
      • Outgoing Server – SMTP port: 587
      • Inbound & Outbound User Name: Enter full email address
        • johndoe@[division].rr.com
        • johndoe@roadrunner.com
        • johndoe@twc.com
      • Inbound & Outbound Password: Email Password (same as Web Mail)
      • SMTP Server Requires Authentication: Checked
  7. Click Next.
  8. Your TWC Mail is added to Windows Live Mail. Opens a dialog with screenshot
  9. To make changes to your account, choose your email account in the left column and click the Properties icon.
  10. Click the Servers tab to edit your settings.
  11. To check for mail, select your TWC Mail account in the Send/Receive dropdown. Opens a dialog with screenshot
  1. Open Windows Mail and select Accounts from the Tools dropdown menu. Opens a dialog with screenshot
  2. Click Add... to set up a new email account. Opens a dialog with screenshot
  3. Select Email Account in the window and click Next.
  4. Enter the Display name you want to show on outgoing messages and click Next.
  5. Enter your email address and click Next.
  6. Select POP or IMAP in the Incoming email server type dropdown. Note: IMAP leaves messages on the server so multiple devices and email clients can access the messages and the messages still remain on the server. POP downloads the messages onto a client.
  7. Enter your server settings:
    • POP settings:
      • Account Type: POP or POP3
      • Incoming Mail Server: mail.twc.com
      • Incoming Server - POP3 port: 110
      • Outgoing Mail Server (SMTP): mail.twc.com
      • Outgoing Server - SMTP port: 587
      • Inbound & Outbound User Name: Enter full email address
        • johndoe@[division].rr.com
        • johndoe@roadrunner.com
        • johndoe@twc.com
      • Inbound & Outbound Password: Email Password (same as Web Mail)
      • SMTP Server Requires Authentication: Checked
    • IMAP settings
      • Account Type: IMAP
      • Incoming Mail Server: mail.twc.com
      • Incoming Server –IMAP port: 143
      • Outgoing Mail Server (SMTP): mail.twc.com
      • Outgoing Server – SMTP port: 587
      • Inbound & Outbound User Name: Enter full email address
        • johndoe@[division].rr.com
        • johndoe@roadrunner.com
        • johndoe@twc.com
      • Inbound & Outbound Password: Email Password (same as Web Mail)
      • SMTP Server Requires Authentication: Checked
  8. Click Next.
  9. Confirm your account has been created and click FinishOpens a dialog with screenshot
  10. To edit your account settings, select Accounts in the Tools dropdown menu.
  11. Select the account you want to edit and click Properties.
  12. Click the Servers tab to edit your POP and SMTP server addresses.
  13. To check your mail, click Send/Receive near the top right of your Inbox. Opens a dialog with screenshot
  1. Open Outlook 2010 and click the File tab. Opens a dialog with screenshot
  2. Click Add Account... Opens a dialog with screenshot
  3. Enter your name, email address and password.
  4. Click Next.
  5. To use an unencrypted connection to access the mail server, click NextOpens a dialog with screenshot
  6. If the setup tool successfully configures your account, click Finish. Otherwise, check the box to Manually configure server settings and click NextOpens a dialog with screenshot
  7. Select POP or IMAP in the Account Type dropdown. Note: IMAP leaves messages on the server so multiple devices and email clients can access the messages and the messages still remain on the server. POP downloads the messages onto a client.
  8. Enter your server settings:
    • POP settings:
      • Account Type: POP or POP3
      • Incoming Mail Server: mail.twc.com
      • Incoming Server - POP3 port: 110
      • Outgoing Mail Server (SMTP): mail.twc.com
      • Outgoing Server - SMTP port: 587
      • Inbound & Outbound User Name: Enter full email address
        • johndoe@[division].rr.com
        • johndoe@roadrunner.com
        • johndoe@twc.com
        • Inbound & Outbound Password: Email Password (same as Web Mail)
      • SMTP Server Requires Authentication: Checked
    • IMAP settings:
      • Account Type: IMAP
      • Incoming Mail Server: mail.twc.com
      • Incoming Server –IMAP port: 143
      • Outgoing Mail Server (SMTP): mail.twc.com
      • Outgoing Server – SMTP port: 587
      • Inbound & Outbound User Name: Enter full email address
        • johndoe@[division].rr.com
        • johndoe@roadrunner.com
        • johndoe@twc.com).
      • Inbound & Outbound Password: Email Password (same as Web Mail)
      • SMTP Server Requires Authentication: Checked
  9. Click More Settings at the bottom right of the screen.
  10. Select the Outgoing Server tab and check the box next to My outgoing server (SMTP) requires authenticationOpens a dialog with screenshot
  11. Click OK.
  12. Enter your full email address and password and click Test Account SettingsOpens a dialog with screenshot
  13. Confirm your settings are successfully tested and click Close.
  14. Click Finish.
  15. To edit your account settings, click the File tab.
  16. Select your email from the Account dropdown. Opens a dialog with screenshot
  17. Select the Account Settings icon.
  18. To check your mail, click the Home tab and then click the Send/Receive icon at the top left. Opens a dialog with screenshot
  1. Open Outlook Express and select Accounts from the Tools dropdown. Opens a dialog with screenshot
  2. Click Add and then select Mail in the dropdown.  Opens a dialog with screenshot
  3. Enter a Display name and click Next.
  4. Enter your email address and click Next.
  5. Select POP or IMAP in the My incoming mail server...dropdown. Note: IMAP leaves messages on the server so multiple devices and email clients can access the messages and the messages still remain on the server. POP downloads the messages onto a client.
  6. Enter your server settings:
    • POP settings:
      • Account Type: POP or POP3
      • Incoming Mail Server: mail.twc.com
      • Incoming Server - POP3 port: 110
      • Outgoing Mail Server (SMTP): mail.twc.com
      • Outgoing Server - SMTP port: 587
      • Inbound & Outbound User Name: Enter full email address
        • johndoe@[division].rr.com
        • johndoe@roadrunner.com
        • johndoe@twc.com
      • Inbound & Outbound Password: Email Password (same as Web Mail)
      • SMTP Server Requires Authentication: Checked
    • IMAP settings:
      • Account Type: IMAP
      • Incoming Mail Server: mail.twc.com
      • Incoming Server –IMAP port: 143
      • Outgoing Mail Server (SMTP): mail.twc.com
      • Outgoing Server – SMTP port: 587
      • Inbound & Outbound User Name: Enter full email address
        • johndoe@[division].rr.com
        • johndoe@roadrunner.com
        • johndoe@twc.com
      • Inbound & Outbound Password: Email Password (same as Web Mail)
      • SMTP Server Requires Authentication: Checked
  7. Enter your account name (everything before @ in your email address) and password. Opens a dialog with screenshot
  8. Click Next.
  9. The Internet Connection Wizard will save your settings and return you to the Internet Accounts window. Click Properties to edit your account settings.
  10. Click the Servers tab.
  11. In order to send mail, check the box next to My server requires authentication and click ApplyOpens a dialog with screenshot
  12. To receive mail, click the arrow next to Send/Receive. In the dropdown, select Send and Receive All or select your TWC Mail account. Opens a dialog with screenshot
  1. From within Outlook, select Tools > Options > Mail - Setup > Email Accounts.
  2. Click New.
  3. Click the radio button beside Microsoft Exchange, POP3, IMAP, or HTTP and click Next.
  4. Check the box beside Manually configure server settings or additional server types and click Next.
  5. Click the radio button beside Internet Email and click Next.
  6. Enter your server settings:
    • POP settings:
      • Account Type: POP or POP3
      • Incoming Mail Server: mail.twc.com
      • Incoming Server - POP3 port: 110
      • Outgoing Mail Server (SMTP): mail.twc.com
      • Outgoing Server - SMTP port: 587
      • Inbound & Outbound User Name: Enter full email address
        • johndoe@[division].rr.com
        • johndoe@roadrunner.com
        • johndoe@twc.com
      • Inbound & Outbound Password: Email Password (same as Web Mail)
      • SMTP Server Requires Authentication: Checked
    • IMAP settings:
      • Account Type: IMAP
      • Incoming Mail Server: mail.twc.com
      • Incoming Server –IMAP port: 143
      • Outgoing Mail Server (SMTP): mail.twc.com
      • Outgoing Server – SMTP port: 587
      • Inbound & Outbound User Name: Enter full email address
        • johndoe@[division].rr.com
        • johndoe@roadrunner.com
        • johndoe@twc.com
      • Inbound & Outbound Password: Email Password (same as Web Mail)
      • SMTP Server Requires Authentication: Checked
  7. Click More Settings.
  8. Select the Outgoing Server tab and select the box for My outgoing server (SMTP) requires authentication.
  9. Click the Log on using radio button and enter your email address and password.
  10. Select the Advanced tab.
  11. For Outgoing server (SMTP) type in 587 and click OK.
  12. Click Next and then click Finish
  1. Go to Outlook.com.
  2. Enter your Microsoft account and password.
  3. Click Sign in.
  4. Choose the gear icon at the top right.
  5. Select More mail settings.
  6. Select Sending/receiving email from other accounts.
  7. Select Add an email account.
  8. Select Advanced options.
  9. Enter your server settings:
    • IMAP settings:
      • Account Type: IMAP
      • Incoming Mail Server: mail.twc.com
      • Incoming Server –IMAP port: 143
      • Outgoing Mail Server (SMTP): mail.twc.com
      • Outgoing Server – SMTP port: 587
      • Inbound & Outbound User Name: Enter full email address
        • johndoe@[division].rr.com
        • johndoe@roadrunner.com
        • johndoe@twc.com
      • Inbound & Outbound Password: Email Password (same as Web Mail)
      • SMTP Server Requires Authentication: Checked
  10. Click Next.
  11. Select Your inbox then click Save.