Find the answers to questions our customers ask most often, such as:

Internet browsers are software applications that enable users to display and interact with text, images, videos, music and other information on a website. Internet Explorer, Firefox, Safari and Chrome are popular Internet browsers that are supported for Time Warner Cable websites. Note: Even though all Internet browsers will get you to where you’re going, it’s important to remember that they don’t function the same way.

Minimum Internet browsers requirements

Note: When using Firefox, Safari or Chrome, it is generally recommended that you enable automatic version updates.

    • Internet Explorer 11.0
    • Firefox 40 and higher
    • Safari 8 and higher
    • Chrome 45 and higher
    • Internet Explorer 10.0 and higher
    • Firefox 10 and higher
    • Safari 4 and higher
    • Chrome 10 and higher
  • My Account (
    • Internet Explorer 11.0 and higher
    • Firefox 40 and higher
    • Safari 8 and higher
    • Chrome 45 and higher (not supported for iOS devices – iPad, iPhone, etc.)
  • TWC ID registration
    • Internet Explorer 11.0 and higher
    • Firefox 40 and higher
    • Safari 8 and higher
    • Chrome 45 and higher (not supported for iOS devices – iPad, iPhone, etc.)
  • VoiceZone®
    • Internet Explorer 11.0 and higher
    • Firefox 40 and higher
    • Safari 8 and higher
    • Chrome 45 and higher
  • TWC Central (
    • Internet Explorer 11.0 and higher
    • Firefox: current release version and one previous
    • Safari 8.x and higher
    • Chrome: current release version and one previous



Browsers that are not optimized

  • Chrome for iOS Mobile & Tablets
  • IE for Windows Mobile

Mobile Chat supported browsers

  • Safari on iOS 5.0 and higher
  • Android Browser
  • Chrome on OS v4.0 and higher

Not supported:

  • Opera
  • Windows Phone
  • Blackberry
  • HTC Default Browser
  • Chrome for iOS


Updating your Internet browsers and finding help

Firefox, Chrome and Safari automatically update with the latest version as long as your personal settings allow it. If you do need to manually download the latest version or need other additional help and support, the following websites can assist you:

Internet Explorer must be manually updated to newer versions. Download the latest version and if need additional help and support visit the Windows Support page for Internet Explorer.


Compatibility View (Internet Explorer)

If you are using Internet Explorer 8 or higher and encounter problems with Time Warner Cable websites not working properly, it may be because Compatibility View is enabled.

Learn how to fix compatibility view issues


Resolving slow browsing speed issues

There are many possible reasons why you are experiencing slow browsing. Here are commonly used steps that can improve your browsing speed:

  1. Restart the computer

    Many of us leave our computer on, allowing it to sleep when not in use. Simply restarting your computer could resolve your slow browsing experience.

  2. Reboot the modem and router (if any)

    Rebooting your equipment will frequently alleviate slow browsing issues. Here's how:

    1. Locate and press your modem's reset button. If the modem doesn't have a reset button, you can achieve the same results by unplugging the power cable from the modem and router.
    2. Wait approximately one minute for the modem and router to reset. Or, if you unplugged the equipment's power cables wait one minute before plugging them back in: modem first and then router.
    3. If you are using a router, allow two minutes for the router to “sync” (i.e., reconnect) with the cable modem. Otherwise, wait until the lights on your modem return to their normal configuration.
    4. Test your connection.
  3. Limit cache size

    To speed up your browser, try going into your browser settings and checking the size of your cache/disk space to use for temporary Internet files. The recommended disk space to use for your cache/temporary Internet files is 50MB-250MB. Increasing the size of your cache/temporary Internet files may improve the speed of your back button and the display of graphics and banners.

  4. Use bookmarks

    By bookmarking your most frequently visited websites, you can quickly load those websites.

  5. Test your speed

    If the above suggestions fail to address your slow browsing, you may have an Internet connection issue.
    Learn more about what affects speed and perform a speed test.



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The, My Account and TWC Central websites all require the use of cookies. These cookies enable us to present content specific to your geographic area.

Enabling cookies differs by Internet browser. Learn how to enable cookies for each browser: