How to Purchase a Modem in Retail
Know Your Internet Plan
In order to choose a compatible modem, you need to know your Internet plan name or the speed it can accommodate. You can find the name of your plan on your bill.
Choose the Right Modem
All modems on this page support IPv6, unless otherwise noted, and are compatible with our Internet service. You will experience the best performance if you select a modem that is recommended to support the speed of your Internet plan. Modems supporting a higher speed than your subscribed speed will also work.* Note: DOCSIS 1.0/1.X modems are no longer supported on our network. To get a replacement modem, contact us or visit a local store location. You will be asked to either recycle your DOCSIS 1.0/1.X modem or return it to a local store location. Customers who receive a new modem via an Easy Connect Kit, will receive in their package a mail return label, which can be used to return the DOCSIS 1.0/1.X modem.
Modem information updated as of January 2017.
*Manufacturer’s stated maximum speed is based on technical capability under optimal testing conditions and is higher than actual usable speed, which is impacted by network traffic, an individual's speed plan and other variables. The appropriate recommended modem is required for the best possible experience of our speed plans. Actual speeds may vary.
Prepare for the Future
We are committed to providing the best Internet experience possible. We are constantly making improvements to our network and infrastructure that enable us to deliver enhanced products and services with even greater reliability and speed. When choosing a modem for purchase, we recommend that you select a modem that's optimized for the present and the future, in the event that we upgrade your current speed plan or you later choose to subscribe to a higher speed plan.
What Can I Do Next?
Make sure you have the best plan for your needs, whether you’re adding Internet service or want to upgrade.
Purchase Your Modem
Time Warner Cable does not sell Internet modems. You can purchase a new modem from an online retailer or at your local retail store.
Activate Your Modem
After you have purchased and connected your modem, you’ll need to activate it.