Customer Support

Virtual Agent

Have Questions? Get answers from Amy, your virtual assistant.

Welcome to TWC Support


Choose a menu option or a link below to get started:

 

 
Account & Billing

 

 
TV

 

 
Internet
 
 
 
 

 

 
Phone

 

 
Home Security
  • IntelligentHome Customer Service:
    1-855-632-6060
    IntelligentHome Customer Service:
    1-855-632-6060

 

 
Contact Us
 
 
 
 

 

 
TWC Mail
 
 
 
 
 
 

Account & Billing Popular Solutions


Welcome to Account and Billing support. Select a menu option or choose a topic below:

 

Access Online Bill Pay, update account info, plus manage your TV, Internet and phone services all in one place. Read detailed instructions for making a one-time payment or setting up recurring payments.

 

 

 

Moving or transferring? Dedicated My Move® specialists can help take the hassle out of setting up TWC services at your new home.

 

 

 

A TWC ID gives you online access to manage your account and pay your bill. You can also watch TV online and your favorite devices with apps and a TWC ID.

 

 

 

 

 

Learn how to manage your account, watch TV online, where to find a local store, how to use apps and On Demand.

 

 

 

Our Easy Connect Kit empowers you to install your TV, Internet or Home Phone without a visit from a TWC technician and whenever it's convenient for you.

 

 

 

Find support for your billing questions on our Business Class website.

 

 

 

Account & Billing Topics


Select a support topic below to view details.

 

Account & Billing FAQs


Select from our list of most popular frequently asked questions

 

 
 
 
 

Customer Forms


Account & Billing How-To Videos


Select a how-to video to start viewing

 

 
 
 
 

Account & Billing Apps


Apps are a great way to stay up to date while on the go. You can pay your bill, watch your favorite shows, and even manage your account from your phone or tablet.

 

Manage your account from anywhere, review your bill, manage service appointments, and set up call forwarding with the My TWC® app.

Download: iTunes | Google Play

Account & Billing Step-by-Steps


Select a link below to be guided through the process

 

  • Manage account users - learn to manage up to 4 additional account users

  • Pay your bill - learn to set up recurring or make a one-time payment

 

 
  • Find out what you'll need to get started

  • Follow a few simple steps to register

 

 
  • Find out how to manage your appointments with the app

  • Learn about the ways you can pay your bill

  • Get customer support right through the app

  • Find and access more TWC apps

  • Learn what you can do using VoiceZone

 

 

TV Troubleshooting


Select a menu option or choose a topic below:

 

Find detailed troubleshooting instructions for dealing with channel, picture and sound issues. Plus, see how to reboot your Set-Top Box and check for known outages.

 

 

 
 
 

Your Internet and Home WiFi experience can be affected by many factors.

 

 

To see if you're part of a known outage or to report services out, contact us.

 
 

 

 
TV Listings – Channel Lineup
Consult your local TV listings to see what's playing today or view your channel lineup to see a list of channels based on your TV package.
 
 

 

 

Find the codes to program your remote control, see troubleshooting tips and download user manuals.

 

 

Learn more about TWC's digital TV initiative and how to order Digital Adapters.

 

 

 

TV Topics


Select a support topic below to view details or select other support categories from the list at left

 

TV FAQs


Select from our list of most popular frequently asked questions

 

 
 
 
 

TV How-To Videos


Select a how-to video to start viewing

 

 
 
 
 

TV Apps


Apps are a great way to stay up to date while on the go. You can pay your bill, watch your favorite shows, and even manage your account from your phone or tablet.

 

Watch your favorite shows in the comfort of your home, the gym, a coffee shop — virtually anywhere on multiple devices

 
 

Diagnose and troubleshoot equipment issues, receive up-to-the-minute service alerts, view real-time account information and pay your bill with the My TWC® app.

Download: iTunes | Google Play

 
 

TV Step-by-Steps


Select a link below to be guided through the process

 

  • Help with channel issues, including channels out, blank channels and missing channels

  • How to check for an outage using My Account

  • Help with picture issues, including no HD, poor reception and pixilating-freezing-tiling

  • Help with TV related sound issues

 

 

Cable Box Equipment Manuals


See our full list of cable boxes or choose here from our most popular models:

 

Explorer 8300/8300HD DVR

 

Cisco Explorer 4640HDC

 

Motorola DCX3400M

 

Samsung SMT-H3262

 
 

Remote Controls Equipment Manuals


See our full list of remote controls or choose here from our most popular models:

Download Adobe Reader

 

Universal Clikr-5 UR5U 8780L

 

Philips RC122

 

Universal Clikr-5 UR5U 8790L

 

DTA Remote Cisco

 
 
 
 

Internet Troubleshooting


Select a menu option or choose a topic below:

 

Activate a purchased modem and find troubleshooting steps for Internet issues such as slow browsing and connectivity. Plus, see how to reboot your Cable Modem and check for known outages.

 

 

 
 
 

To see if you're part of a known outage or to report services out, contact us.

 

 
 
 

Learn how to set up your TWC Mail account and where to reset your password. Our step-by-step instructions review how to create email subaccounts and administer your email account. 

 

 

Find Use our Internet speed test tool when you're connected to your home TWC account to see your upload and download speeds.

 

 

See the list of approved modems before you buy your own Internet modem. The appropriate modem may depend upon the speed plan you have.

 

 

 

Internet Topics


Select a support topic below to view details or select other support categories from the list at left

 

Internet FAQs


Select from our list of most popular frequently asked questions

 

 
 
 
 

Internet How-To Videos


Select a how-to video to start viewing

 

 
 
 
 

Internet Apps


Apps are a great way to stay up to date while on the go. You can pay your bill, watch your favorite shows, and even manage your account from your phone or tablet.

 

The free WiFi Finder app makes it easy to locate hundreds of thousands of TWC and partner WiFi hotspots nationwide for fast, reliable Internet on-the-go

Download: iTunes | Google Play

 
 

Diagnose and troubleshoot equipment issues, receive up-to-the-minute service alerts, view real-time account information and pay your bill with the My TWC® app.

Download: iTunes | Google Play

 
 

 

 

Internet Step-by-Steps


Select a link below to be guided through the process

 

  • How to check for outage using My Account

  • Help with intermittent connection issues

  • Help with no connection issues

  • Reboot your modem using My Account

  • Help with slow browsing

 

 
 
 
  • Activate a purchased modem (Internet customer without Home Phone)

  • Activate a purchased modem (Internet & Home Phone customer)

 
 

 

 
 
 

 

 
  • How to download and install McAfee Antivirus

  • How to download and install McAfee Family Protection

 

 

Internet Modem Equipment Manuals


See our full list of internet modems or choose here from our most popular models:

 

 

 

Arris TG862G

 

Motorola SBG6580

 

Arris DG860A

 

Ubee/Ambit DVW3201B

 
 

Wireless Router Configuration Manuals


See our full list of wireless routers or choose here from our most popular models:

 

Linksys WRT54G

 

Netgear WNR1000

 

Netgear WNDR3700B2

 

Motorola WR850G

 
 

Phone Troubleshooting


Welcome to Phone support. Select a menu option or choose a topic below:

 

Find detailed troubleshooting instructions for dealing with Phone issues such as no dial tone, poor call quality and trouble making and receiving calls.  Plus, see how to check for known outages.

 
 
 

 

 

To see if you're part of a known outage or to report services out, contact us.

 

 

Learn how to set up, access and retrieve your Voicemail on your phone, online or via a mobile device.

 
 
 

 

 

Phone 2 Go app, Call Waiting, Caller ID, Speed Dial and more. Learn the details of more than a dozen features , then sign in to My Account to manage them.

 

 

You can do it yourself with our Easy Connect Kit.

 

 

 

Phone Topics


Select a support topic below to view details or select other support categories from the list at left

 

Phone FAQs


Select from our list of most popular frequently asked questions

 

 
 
 
 

Phone How-To Videos


Select a how-to video to start viewing

 

 
 
 
 

Phone Apps


Apps are a great way to stay up to date while on the go. You can pay your bill, watch your favorite shows, and even manage your account from your phone or tablet.

 

Enjoy the services and features of your Home Phone service on up to five mobile devices. TWC ID and Home Phone subscription required.

Download: iTunes | Google Play

 
 
 
 

Phone Step-by-Steps


Make a selection below to be guided through a process

 

  • How to check for outage using My Account

  • Help with no dial tone issues

  • Help poor call quality issues

  • Reboot your modem using My Account

 

 

Phone Modem Equipment Manuals


See our full list of Phone modems or choose here from our most popular models:

 

 

 

Arris TG862G

 

Ubee/Ambit DVW3201B

 

Arris TM402G

 

Arris TM602G

 
 

Popular IntelligentHome Solutions


Select a menu option or choose a topic below:

 

Go to twc.com/ihcustomer to check on activity at your home through sensor logs or cameras, set preferences and more. This requires a unique username and password separate from your My Account username.

 
 
 

 

 
Contact IntelligentHome Customer Service
1-855-632-6060

 

 

Download the app for iOS or Android.

 
 
 

 

 

Better understand your home security system with a video that features an animated house.

 

 

 

IntelligentHome FAQs


Select from our list of most popular frequently asked questions
 
 

IntelligentHome How-To Videos


Select a how-to video to start viewing

 

 
 
 
 

IntelligentHome Apps


Apps are a great way to stay up to date while on the go. You can pay your bill, watch your favorite shows, and even manage your account from your phone or tablet.

 

The IntelligentHome app allows you to manage your service remotely. 

Download: iTunes | Google Play

IntelligentHome Equipment Manuals


Manuals open in PDF format

 

 

Popular TWC Mail Solutions


Select a menu option or choose a topic below:

 

Find detailed instructions for using and managing your TWC Mail.

 

 

Sign in and set up your TWC Mail and you'll be able to check your email from any computer with Internet access

 

 

 

 

 

 

 

 

TWC Mail FAQs


Select from our list of most popular frequently asked questions

 

 
 
 
 

TWC Mail Step-by-Steps


Select a link below to be guided through the process

 

  • Getting started (sign in, retrieve your username or password and get your email)

  • Using TWC Mail (create, send and delete email)

  • How to access Account Management and manage your TWC Mail accounts

  • How to complete email client setup

 

 

 


Shop Now

Order TV, Internet and Home Phone
services that fit you.

Order TV, Internet and Home Phone services that fit you.


 

TWC Stores

Shop, pay your bill, exchange equipment at select locations.

Shop, pay your bill, exchange equipment at select locations.


 

Contact TWC

Find answers to common questions,
chat online or call us.

Find answers to common questions,
chat online or call us.