Customer Support
Welcome
Use the quick links below to find popular solutions, search the Ask TWC - Virtual Assistant for answers or sign in to My Account or the My TWC® app to pay your bill, activate and troubleshoot equipment and more.
My Account
My TWC® app
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Download the app:
Try These Solutions First
Learn how to pay your bill, register for a TWC ID, manage your account, manage appointments and more.
Troubleshoot your TV service, find local channels, understand The Guide, see how to program your remote control, learn about Digital Adapters and more.
Retrieve or change your WiFi password, check for outages, troubleshoot your Internet service, learn about free Security Suite software and more.
Find troubleshooting steps and see how to manage your phone features in VoiceZone®.
Access the IntelligentHome customer website or use the IntelligentHome app to program and manage your IntelligentHome security system.
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IntelligentHome service - Call 1-855-632-60601-855-632-6060
Learn how to set up, access and manage your TWC Mail accounts.
Self-Service Tools
Get the most out of your services with apps for your mobile devices and support tools online.
MY ACCOUNT & MY TWC® APP
Use My Account or the My TWC® app to pay your bill, activate and troubleshoot equipment, manage settings for your TV, Internet and Phone service, receive up-to-the-minute service alerts and more. A TWC ID is required.
My Account
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Not registered?
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Can’t sign in?
My TWC® app
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Download the app:
WIFI TOOLS & APPS
Internet speed
Check the upload and download speed from your Internet modem.
WiFi Finder® app
Locate hundreds of thousands of WiFi hotspots nationwide for fast reliable Internet on-the-go.
Download the app:
WiFi
Register your family’s devices to connect to our nationwide hotspot network.
TV TOOLS & APPS
Program your remote
Find device codes to program your remote control to your TV.
Spectrum TV app
Watch your favorite shows in the comfort of your home, the gym, a coffee shop — virtually anywhere on multiple devices.
Download the app:
PHONE TOOLS & APPS
VoiceZone®
Manage your Voicemail and other phone features with the online portal called VoiceZone®.
Phone 2 Go app
Understand how to navigate the app, adjust settings and troubleshoot.
TWC MAIL TOOLS
TWC Mail
Manage your mail preferences, create sub-users, set mailbox size, block messages and more.
RESOURCES
Account & Billing Overview
Learn how to register for a TWC ID so that you can manage your account and pay your bill online, watch TV using apps, use WiFi hotspots and much more.
Use your TWC ID to access My Account or the My TWC® app to troubleshoot equipment issues.
My Account
My TWC® app
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Download the app:
Billing
Learn about the many bill payment options and how to understand your bill statement.
Service Changes
Learn about self-installation options and find help for moving, transferring or adding services.
Registration
Learn how to register for a TWC ID and retrieve a forgotten password.
Manage Your Account
The online tool My Account and the My TWC® app put you in control. Understand the benefits and how they work for you. You can pay your bill, reschedule and manage your appointments and more.
Resources
Billing
PAYING YOUR BILL
Paying your bill is more convenient than ever before with these options -- online via My Account, through the My TWC® app, by phone, in person, by mail.
UNDERSTANDING YOUR BILL
Let us help you take the mystery out of your monthly statement.
FREQUENTLY ASKED QUESTIONS
Service Changes
SELF-INSTALLATION
Easy Connect Kits empower you to install your TV, Internet or Phone without a visit from a technician and whenever it's convenient for you.
Registration
SIGN UP FOR A TWC ID
A TWC ID allows you to view & pay your bill, activate and troubleshoot your equipment, connect to WiFi hotspots, watch live TV online, manage voicemail and program your DVR.
Manage Your Account
MY ACCOUNT
Access to online bill pay options, the ability to update your account information, and tools to help manage your TV, Internet and Phone services all in one convenient location.
MY TWC® APP
Manage your account from anywhere, review your bill, manage service appointments, and set up call forwarding with the My TWC® app.
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Download the app:
MANAGING APPOINTMENTS
View, reschedule or cancel appointments easily within My Account or the My TWC® app.
RESOURCES
TV Support Overview
Find guided troubleshooting, get help with installation and equipment activation, locate channels and see how to use The Guide.
Use your TWC ID to access My Account or the My TWC® app to troubleshoot equipment issues.
My Account
My TWC® app
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Download the app:
Get Connected
Find help with missing channels, picture quality and equipment.
On-screen Guide & Channels
Discover tips about The Guide -- finding shows, setting favorite channels, using parental controls. Find local channels and listings. Learn about On Demand and Pay-Per-View.
Adapters & CableCARD™
A Digital Adapter or a CableCARD™ allows you to view digital TV services without needing a cable Set-Top Box.
Equipment
Find user guides and learn how to program your remote to your devices.
Get Connected
CHANNELS & PICTURE
Find help with TV issues, such as missing channels or picture quality.
SELF-INSTALLATION
Easy Connect Kits empower you to install your TV, Internet or Phone when it's convenient for you and without a visit from a technician.
REMOTES
Locate instructions and programming codes for your devices or replace your current or lost remote at a local store location.
RESOURCES
On-screen Guide & Channels
THE GUIDE
Our interactive programming Guide helps you find shows to watch, mark channels as favorites, use parental controls and pause live TV -- all by using your remote control.
FINDING CHANNELS
See a list of channels based on your TV package.
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Note for customers with Digital Adapters:
On the channel lineup page, download the PDF for your lineup, which includes an indicator for channels not available with a Digital Adapter.
ON DEMAND
Learn how to access and use On Demand programming.
PAY-PER-VIEW
Where to find and how to order Pay-Per-View events using your remote.
APPS
With a TV subscription and Internet access from Time Warner Cable, you can watch TV on your favorite devices.
FREQUENTLY ASKED QUESTIONS
Adapters & CableCARD™
DIGITAL ADAPTERS
A Digital Adapter is a small converter, about the size of a deck of cards, that allows you to view digital TV services on your television without the need for a Set-Top Box.
CableCARD™
A CableCARD™ is a small device you install in your TV that allows you to view digital TV services without needing a cable Set-Top Box.
RESOURCES
Cable Boxes
USER GUIDES
See our full list of cable boxes or choose here from our most common models:
RESOURCES
Remotes
USER GUIDES
See our full list of remote controls or choose here from our most common models:
RESOURCES
Internet Support Overview
Find guided troubleshooting and see how to manage your Home WiFi and Internet security.
Use your TWC ID to access My Account or the My TWC® app to troubleshoot equipment issues.
My Account
My TWC® app
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Download the app:
Get Connected
Learn how to retrieve or change your WiFi password and troubleshoot.
Manage WiFi
Discover tips for optimizing your home WiFi connection and learn how to connect when you’re away from home.
Internet Security
Learn about free Security Suite by McAfee®, which protects your computers and family from online threats.
Equipment
Find user guides, learn the proper way to reboot your modem and learn WiFi basics.
Resources
Get Connected
GUIDED TROUBLESHOOTING
View guided troubleshooting and learn what affects speed. Sign in to My Account or use the My TWC® app to troubleshoot your devices. A TWC ID is required.
SELF-INSTALLATION
Easy Connect Kits empower you to install your TV, Internet or Phone when it's convenient for you and without a visit from a technician.
RESOURCES
Manage WiFi
HOME WIFI
Manage your Home WiFi network name, password and security settings and learn what impacts WiFi performance.
WIFI HOTSPOTS
Need help connecting? Find sign-in help, register your devices and locate hotspots with the TWC WiFi Finder® app.
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Download the TWC WiFi Finder® app:
RESOURCES
Internet Security
SECURE YOUR CONNECTION
Protect your computers and family from online threats with free Security Suite by McAfee®. Use your TWC email and password to register.
AVOID ABUSE
Learn how to protect yourself from email scams and Internet abuse. Report abuse and review the Internet policies.
RESOURCES
Internet Modems
USER GUIDES
See our full list of internet modems or choose here from our most common models:
ARRIS TG1672G
Approved for Internet plans with download speeds of up to 300Mbps.
Ubee/Ambit DVW32CB
Approved for Internet plans with download speeds of up to 300Mbps.