Customer Support

Welcome

Use the quick links below to find popular solutions, search the Ask Spectrum - Virtual Assistant for answers or sign in to My Account or the My TWC® app to pay your bill, activate and troubleshoot equipment and more.

My Account
My TWC® app
  • Download the app:

    Download on the App Store  Download from Google Play

Try These Solutions First

Account & Billing

Learn how to pay your bill, register for a TWC ID, manage your account, manage appointments and more.


TV

Troubleshoot your TV service, find local channels, understand The Guide, see how to program your remote control, learn about Digital Adapters and more.


Internet

Retrieve or change your WiFi password, check for outages, troubleshoot your Internet service, learn about free Security Suite software and more.


Phone

Find troubleshooting steps and see how to manage your phone features in VoiceZone®.


Home Security

Access the IntelligentHome customer website or use the IntelligentHome app to program and manage your IntelligentHome security system.

  • IntelligentHome service - Call 1-855-632-60601-855-632-6060

TWC Mail

Learn how to set up, access and manage your email accounts.

Self-Service Tools

Get the most out of your services with apps for your mobile devices and support tools online.

MY ACCOUNT & MY TWC® APP

Use My Account or the My TWC® app to pay your bill, activate and troubleshoot equipment, manage settings for your TV, Internet and Phone service, receive up-to-the-minute service alerts and more. A TWC ID is required.
My Account
  • Not registered? Register for a TWC ID
  • Can’t sign in? Reset your password
My TWC® app
  • Download the app:

    Download on the App Store  Download from Google Play

WIFI TOOLS & APPS

Internet speed

Check the upload and download speed from your Internet modem.

WiFi Finder® app

Locate hundreds of thousands of WiFi hotspots nationwide for fast reliable Internet on-the-go.


Download the app:

Download on the App Store  Download from Google Play
WiFi

Register your family’s devices to connect to our nationwide hotspot network.

TV TOOLS & APPS

Program your remote

Find device codes to program your remote control to your TV.

Spectrum TV app

Watch your favorite shows in the comfort of your home, the gym, a coffee shop — virtually anywhere on multiple devices.


Download the app:

Download on the App Store  Download from Google Play  Download from Amazon

PHONE TOOLS & APPS

VoiceZone®

Manage your Voicemail and other phone features with the online portal called VoiceZone®.

Phone 2 Go app

Understand how to navigate the app, adjust settings and troubleshoot.

EMAIL TOOLS

Email

Manage your mail preferences, create sub-users, set mailbox size, block messages and more.

RESOURCES

Account & Billing Overview

Learn how to register for a TWC ID so that you can manage your account and pay your bill online, watch TV using apps, use WiFi hotspots and much more.

Use your TWC ID to access My Account or the My TWC® app to troubleshoot equipment issues.

My Account
My TWC® app
  • Download the app:

    Download on the App Store  Download from Google Play

Billing
Billing

Learn about the many bill payment options and how to understand your bill statement.


Service Changes
Service Changes

Learn about self-installation options and find help for moving, transferring or adding services.


Registration
Registration

Learn how to register for a TWC ID and retrieve a forgotten password.


Service Changes
Manage Your Account

The online tool My Account and the My TWC® app put you in control. Understand the benefits and how they work for you. You can pay your bill, reschedule and manage your appointments and more.


Resources
Resources

Billing

PAYING YOUR BILL

Paying your bill is more convenient than ever before with these options -- online via My Account, through the My TWC® app, by phone, in person, by mail.

UNDERSTANDING YOUR BILL

Let us help you take the mystery out of your monthly statement.

FREQUENTLY ASKED QUESTIONS

Service Changes

SELF-INSTALLATION

Easy Connect Kits empower you to install your TV, Internet or Phone without a visit from a technician and whenever it's convenient for you.

MAKING CHANGES

Contact us to remove channels or services.


RESOURCES

Registration

SIGN UP FOR A TWC® ID

A TWC® ID allows you to view & pay your bill, activate and troubleshoot your equipment, connect to WiFi hotspots, watch live TV online, manage voicemail and program your DVR.

Manage Your Account

MY ACCOUNT

Access to online bill pay options, the ability to update your account information, and tools to help manage your TV, Internet and Phone services all in one convenient location.

MY TWC® APP

Manage your account from anywhere, review your bill, manage service appointments, and set up call forwarding with the My TWC® app.

  • Download the app:

    Download on the App Store App  Download from Google Play

MANAGING APPOINTMENTS

View, reschedule or cancel appointments easily within My Account or the My TWC® app.

RESOURCES

TV Support Overview

Find guided troubleshooting, get help with installation and equipment activation, locate channels and see how to use The Guide.

Use your TWC ID to access My Account or the My TWC® app to troubleshoot equipment issues.

My Account
My TWC® app
  • Download the app:

    Download on the App Store  Download from Google Play

 

Get Connected

 

Get Connected

Find help with missing channels, picture quality and equipment.


On-screen Guide & Channels
On-screen Guide & Channels

Discover tips about The Guide -- finding shows, setting favorite channels, using parental controls. Find local channels and listings. Learn about On Demand and Pay-Per-View.


Adapters & CableCARD
Adapters & CableCARD™

A Digital Adapter or a CableCARD™ allows you to view digital TV services without needing a cable Set-Top Box.


Equipment
Equipment

Find user guides and learn how to program your remote to your devices.

Get Connected

CHANNELS & PICTURE

Find help with TV issues, such as missing channels or picture quality.

SELF-INSTALLATION

Easy Connect Kits empower you to install your TV, Internet or Phone when it's convenient for you and without a visit from a technician.

REMOTES

Locate instructions and programming codes for your devices or replace your current or lost remote at a local store location.

RESOURCES

On-screen Guide & Channels

THE GUIDE

Our interactive programming Guide helps you find shows to watch, mark channels as favorites, use parental controls and pause live TV -- all by using your remote control.

FINDING CHANNELS

See a list of channels based on your TV package.
  • Note for customers with Digital Adapters:
    On the channel lineup page, download the PDF for your lineup, which includes an indicator for channels not available with a Digital Adapter.

ON DEMAND

Learn how to access and use On Demand programming.

PAY-PER-VIEW

Where to find and how to order Pay-Per-View events using your remote.

APPS

With a TV subscription and Internet access from Time Warner Cable, you can watch TV on your favorite devices.

FREQUENTLY ASKED QUESTIONS

Adapters & CableCARD™

DIGITAL ADAPTERS

A Digital Adapter is a small converter, about the size of a deck of cards, that allows you to view digital TV services on your television without the need for a Set-Top Box.

CableCARD™

A CableCARD™ is a small device you install in your TV that allows you to view digital TV services without needing a cable Set-Top Box.

RESOURCES

Cable Boxes

USER GUIDES

See our full list of cable boxes or choose here from our most common models:

 

Explorer 8300/8300HD DVR
Explorer 8300/8300HD DVR

 

Cisco Explorer 4640HDC
Cisco Explorer 4640HDC

 

Motorola DCX3400M
Motorola DCX3400M

 

Samsung SMT-H3262
Samsung SMT-H3262

RESOURCES

Remotes

USER GUIDES

See our full list of remote controls or choose here from our most common models:

 

Universal Clikr-5 UR5U 8780L

Samsung SMT-H3262

 

Philips RC122

Philips RC122

 

Universal Clikr-5 UR5U 8790L

Universal Clikr-5 UR5U 8790L

 

DTA Remote Cisco

DTA Remote Cisco

RESOURCES

Internet Support Overview

Find guided troubleshooting and see how to manage your Home WiFi and Internet security.

Use your TWC ID to access My Account or the My TWC® app to troubleshoot equipment issues.

My Account
My TWC® app
  • Download the app:

    Download on the App Store  Download from Google Play

 

Get Connected

 

Get Connected

Learn how to retrieve or change your WiFi password and troubleshoot.


Manage WiFi
Manage WiFi

Discover tips for optimizing your home WiFi connection and learn how to connect when you’re away from home.


 

Internet Security

 

Internet Security

Learn about free Security Suite by McAfee®, which protects your computers and family from online threats.


 

 

Equipment

 

 

Equipment

Find user guides, learn the proper way to reboot your modem and learn WiFi basics.


Resources
Resources

Get Connected

GUIDED TROUBLESHOOTING

View guided troubleshooting and learn what affects speed. Sign in to My Account or use the My TWC® app to troubleshoot your devices. A TWC ID is required.

SELF-INSTALLATION

Easy Connect Kits empower you to install your TV, Internet or Phone when it's convenient for you and without a visit from a technician.

RESOURCES

Manage WiFi

HOME WIFI

Manage your Home WiFi network name, password and security settings and learn what impacts WiFi performance.

WIFI HOTSPOTS

Need help connecting? Find sign-in help, register your devices and locate hotspots with the WiFi Finder app.

  •  

    Download the WiFi Finder app:

    Download on the App Store  Download on Google Play

     

RESOURCES

Internet Security

SECURE YOUR CONNECTION

Protect your computers and family from online threats with free Security Suite by McAfee®. Use your TWC email and password to register.

AVOID ABUSE

Learn how to protect yourself from email scams and Internet abuse. Report abuse and review the Internet policies.

RESOURCES

Internet Modems

USER GUIDES

See our full list of internet modems or choose here from our most common models:

 

ARRIS TG1672G

ARRIS TG1672G

Approved for Internet plans with download speeds of up to 300Mbps.

 

ARRIS TG862G
ARRIS TG862G

Approved for Internet plans with download speeds of up to 100Mbps.

 

Ubee/Ambit DVW32CB

Ubee/Ambit DVW32CB

Approved for Internet plans with download speeds of up to 300Mbps.

 

Technicolor/Thomson/RCA TC8717T

Technicolor/Thomson/RCA TC8717T

Approved for Internet plans with download speeds of up to 300Mbps.