Step-by-Step Instructions: Phone 2 Go Setup

Phone 2 Go

Follow detailed instructions for setting up Phone 2 Go and making the preference choices that are right for you based on the way you want to use the app.


Phone 2 Go

  1. Enter your TWC ID username and password using the on-screen keyboard. Note: checking the Remember Me box will allow the app to open in the future without the need to re-enter your TWC ID. 
  2. Tap Sign In.
  3. If you have more than one line of service associated with your TWC Phone account, choose the one you want associated to this device and tap OK. Note: If you only have one line, this screen will be skipped. 
  4. Review and select your preferences for Call Options, Message Options and Contact Management. Note: preferences can be changed from Settings once the initial set up is complete. 

    • Call Options – To make and receive calls using the home telephone number, you must select both options.
    • Message Options – To send and receive text messages using the home telephone number, you must select both options.
    • Contact Management – To be able to Add, Edit and Delete contact information while using the app, you must select all three options.

  5. Tap I agree.
  6. Acknowledge the 911 message by checking the box next to "I understand and acknowledge I will not be able to place calls or send text messages to 911 emergency services using this application." 
  7. Tap Accept.
  8. Enter a nickname for your device. Note: the device nickname can be comprised only of lowercase letters a-z and numbers 0-9. Spaces, special characters and uppercase letters are not allowed. 
  9. Tap Next.
  10. If you are attempting to add a device that exceeds the maximum of five devices that can be associated with a TWC Phone line, you will receive a Maximum Devices in Use message. If this occurs, you must choose a device to deactivate to continue. Select the device to deactivate and tap Deactivate to open up a space for your device. 
  11. The Phone 2 Go app opens in the Contacts view. 
  12. Congratulations! You have successfully completed the set up of the Phone 2 Go app. Enjoy!