Step-by-Step Instructions: VoiceZone®

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VoiceZone®

Get detailed instructions for managing your Phone features through VoiceZone®.

 

Answer Anywhere

  1. Sign in to VoiceZone®.
  2. Select the Settings tab.
  3. Select the (edit) link for Call Forwarding.
  4. Select the Answer Anywhere tab.
  5. Click On - Ring multiple phone numbers to enable.
  6. Save your changes.
  1. Sign in to VoiceZone®.
  2. Select the Settings tab.
  3. Select the (edit) link for Call Forwarding.
  4. Select the Answer Anywhere tab.
  5. Make sure On - Ring multiple phone numbers is selected.
  6. In the Add Phone Numbers to Answer Anywhere List field, enter a 10-digit phone number.
  7. Add a friendly name to the number by clicking on the contact card (optional).
  8. Click the Add to Answer Anywhere List button.
  9. Add additional numbers as desired.
  10. Save your changes
  1. Sign in to VoiceZone®.
  2. Select the Settings tab.
  3. Select the (edit) link for Call Forwarding.
  4. Click the X next to the number you want to delete to remove it from the list.
  5. Save your changes.

Call Forwarding

Note: The Call Forwarding page contains more information on your options as well as detailed instructions on how to customize your settings.

  1. Sign in to VoiceZone®.
  2. Select the Settings tab.
  3. Select the (edit) link for Call Forwarding.
  4. Select the tab (Call Forwarding: No Answer, Call Forwarding: Busy, etc.) for the option you want to edit.
  5. Make your selections on the selected tab.
  6. Save your changes.

Call Privacy – Peace & Quiet

  1. Sign in to VoiceZone®.
  2. Select the Settings tab.
  3. Select the (edit) link for Peace & Quiet.
  4. Select the Call Blocker Select tab.
  5. Select the appropriate radio button to turn Call Blocker Select on or off.
  6. Save your changes.
  1. Sign in to VoiceZone®.
  2. Select the Settings tab.
  3. Select the (edit) link for Peace & Quiet.
  4. Select the Call Blocker Select tab.
  5. In the Add Phone Numbers to Your Call Blocker Select list, enter a 10-digit phone number. (You may add up to 30 phone numbers.)
  6. Note: We can only reject calls with a standard U.S. 10-digit phone number at this time. We hope to be able to allow users to block unwanted international calls in the near future.

  7. Click Add to Call Blocker Select List.
  8. Save your changes.
  1. Sign in to VoiceZone®.
  2. Select the Settings tab.
  3. Select the (edit) link for Peace & Quiet.
  4. Select the Call Blocker Basic/Plus tab.
  5. Select the appropriate radio button to turn on either Call Blocker Basic or Call Blocker Plus or to turn both off.
  6. Note: You may choose to turn on either Call Blocker Basic or Call Blocker Plus but not both.

  7. Save your changes.
  1. Sign in to VoiceZone®.
  2. Select the Settings tab.
  3. Select the (edit) link for Peace & Quiet.
  4. Select the Call Blocker Accept tab.
  5. Select the appropriate radio button to turn Call Blocker Accept on or off.
  6. Save your changes.
  1. Sign in to VoiceZone®.
  2. Select the Settings tab.
  3. Select the (edit) link for Peace & Quiet.
  4. Select the Call Blocker Accept tab.
  5. In the Add Phone Numbers to Your Call Accept list, enter a 10-digit phone number. (You may add up to 30 phone numbers.)
  6. Click Add to Call Accept List.
  7. Save your changes.
  1. Sign in to VoiceZone®.
  2. Select the Settings tab.
  3. Select the (edit) link for Peace & Quiet.
  4. Select the Nomorobo tab.
  5. Select the appropriate radio button to turn Nomorobo on or off.
  6. Save your changes.
  1. Sign in to VoiceZone®.
  2. Select the Settings tab.
  3. Select the (edit) link for Peace & Quiet.
  4. Select the Outbound Call ID Blocking tab.
  5. Select the appropriate radio button to turn Outbound Call ID Blocking on or off.
  6. Save your changes.

Distinctive Ring

  1. Sign in to VoiceZone®.
  2. Select the Settings tab.
  3. Select the (edit) link for Distinctive Ring.
  4. Check the Enable Distinctive Ring box.
  5. Save your changes.
  1. Sign in to VoiceZone®.
  2. Select the Settings tab.
  3. Select the (edit) link for Distinctive Ring.
  4. Check the Enable Distinctive Ring box.
  5. In the Use a Distinctive Ring for: field, enter a 10-digit telephone number.
  6. Click Add.
  7. Save your changes.
  1. Sign in to VoiceZone®.
  2. Select the Settings tab.
  3. Select the (edit) link for Distinctive Ring.
  4. Check the Enable Distinctive Ring box.
  5. Click the X next to the number you want to delete to remove it from the list.
  6. Save your changes.

Speed Dial

  1. Sign in to VoiceZone®.
  2. Select the Settings tab.
  3. Select the (edit) link for Speed Dial.
  4. Assign a phone number to an available Dial: field.
  5. Save your changes.

Voicemail

  1. Sign in to VoiceZone®.
  2. Select the Voicemail tab.
  3. Click the blue Play button next to a message to listen to it.
  1. Sign in to VoiceZone®.
  2. Select the Voicemail tab.
  3. Click in the selection box of the message you want to email.
  4. Click the Email button.
  5. The Email Your Voicemail screen appears.
  6. In the Send voicemail to field, enter the address to which your are sending the message.
  7. Enter a subject for your email.
  8. If you would like to add an audio and/or text transcription to the email, click the appropriate option(s)
  9. Click Send Email.
  1. Sign in to VoiceZone®.
  2. Select the Voicemail tab.
  3. Click on the View & Download text link.
  4. Choose to download the audio file and/or the text message by checking the options you want.
  5. Click the Download button and follow normal download procedures.
  1. Sign in to VoiceZone®.
  2. Select the Voicemail tab.
  3. Click the X icon to delete that message.
  4. Or, to delete multiple message at once, click in the selection box of each email and then click Delete.
  1. Sign in to VoiceZone®.
  2. Select the Settings tab.
  3. Select the (edit) link for Call Forwarding.
  4. Select the Call Forwarding: No Answer tab.
  5. Click Off.
  6. Save your changes.

Voicemail Notification

  1. Sign in to VoiceZone®.
  2. Select the Settings tab.
  3. Select the (edit) link for Voicemail Settings.
  4. Select the Voicemail Notifications tab.
  5. Make your selections for Voicemail to Text, Notify Me by Email and Notify Me by Text Message.
  6. Save your changes.

Voicemail Transcription

  1. Sign in to VoiceZone®.
  2. Select the Settings tab.
  3. Select the (edit) link for Voicemail Settings.
  4. Select the Voicemail Notifications tab.
  5. Click in the box next to Transcribe my voicemail messages to turn the service on or off.
  6. Save your changes.