Be Prepared for Power Outages

Stay connected even when the power is out

Your Phone Modem (“modem”) must be plugged into an electrical wall outlet to operate. In the event of a power outage, your Phone service (including your access to 911 and any medical and security monitoring services that depend on it) will be unavailable if you do not have a battery backup. Phone service may also be unavailable in the event of a network outage.

In addition, moving your modem to a different address may delay first responders if you call 911 and is prohibited by your Spectrum agreement. To establish service at a new address, please call Spectrum at 1-855-70-SPECTRUM.