Support for CableCARD™ Devices

Ask TWC

Find the answers to questions our customers ask most often, such as:

What is a CableCARD™?

A CableCARD™ is a small device provided by your cable service provider that, when installed into a TV or other device, allows you to access digital cable services without the need for a Set-Top Box.

It's about the size of a thick credit card, and the CableCARD™ fits into a special slot built into a growing number of peripheral devices, such as TVs, DVRs and PCs.

A CableCARD™ gives you access to HD (high-definition) and SD (standard-definition) channels included in your TV plan as well as premium channels and sports packages to which you subscribe.

A CableCARD™ must be activated to work with your device.

Activate your CableCARD™ ›

We want you to have the best experience possible, so we've compiled phone numbers and websites for the supported devices where you can find answers to any of your questions. If you have a questions regarding your CableCARD™ or Tuning Adapter activation, please contact Time Warner CableCARD™ support at 1-866-532-2598.

 

Ceton InfiniTV 4 Multi-Tuner PC Card

Ceton Corp support website

Support line: 1-866-265-5541

 

Moxi 3-Tuner HD DVR

Moxi support website

Support line: 1-866-969-6694

 

TiVo HD DVR

TiVo support website

Support line: 1-877-367-8486

You will need a Tuning Adapter if you're using one of the following devices:

  • TiVo Series 3: HD and HD XL
  • TiVo Series 4: Premiere, Premiere XL and Premier Elite
  • TiVo Series 5: Roamio, Roamio Plus, Roamio Pro
  • TiVo Series 6: Bolt
  • Ceton InfiniTV 4 and 6 Multi-Tuner PC Card
  • SiliconDust HDHomeRun Prime
  • Moxi HD DVR
  • ATI TV Wonder
  • HDHomeRun Prime
  • Hauppauge
  • Samsung GX-SM530CF

 

To install your Tuning Adapter, first make sure the CableCARD™ is installed and activated. Then follow these steps:

  1. Connect the cable from the wall to cable in on the tuning adapter.
  2. Connect a cable from cable out on the tuning adapter to cable in on the TiVo, Moxi, Samsung or Hauppauge.
  3. Connect the power cord to the tuning adapter.
  4. When the light is solid (has stopped flashing) connect the USB cable from the back of the tuning adapter to the device.

Note: If you have a CableCARD™ ready TV, you do not need a Tuning Adapter.

 

If you're using a computer-connected device:

  1. Connect cable from the wall to in on the cable splitter.
  2. Connect a cable from out on the splitter to your CableCARD™ device and another from out on the splitter to cable in on the tuning adapter.
  3. Connect the power cord to the tuning adapter.
  4. When the light is solid (has stopped flashing) Connect the USB cable from the back of the tuning adapter to your PC. (If you're using a Home Run Prime, connect the USB from the tuning adapter to Home Run Prime.)

Time Warner Cable launched Switched Digital Video (SDV) in many neighborhoods around the country. Channels delivered using SDV are sent to your television only when you want to watch them. This frees up bandwidth and allows Time Warner Cable to offer you additional digital and HD channels. Some existing services may be delivered using SDV in order to make additional bandwidth available.

Once channels are delivered using SDV, they will no longer be available to CableCARD™ devices unless you have a Tuning Adapter. You will need a Tuning Adapter to view these new channels if you use a CableCARD™ with one of these devices:

  • TiVo Series 3: HD and HD XL
  • TiVo Series 4: Premiere, Premiere XL and Premier Elite
  • TiVo Series 5: Roamio, Roamio Plus, Roamio Pro
  • TiVo Series 6: Bolt
  • Ceton InfiniTV 4 and 6 Multi-Tuner PC Card
  • SiliconDust HDHomeRun Prime
  • Moxi HD DVR
  • ATI TV Wonder
  • HDHomeRun Prime
  • Hauppauge
  • Samsung GX-SM530CF


If you have a compatible CableCARD™ device that is listed above, you can order a Tuning Adapter online.