Reporting Technical Caption Issues

Entertainment, news and information for the hearing-impaired

If you currently are experiencing technical issues with closed captioning (e.g., captions have suddenly disappeared or become garbled), please contact us immediately so that we can help get you back to enjoying your cable television service.

Time Warner Cable Customer support representatives are standing by to assist you. See the Contact Us page where you can find a phone number to call us or select the Live Chat option.

You may also reach us with your concerns by sending a fax to 1-877-430-1386.

Send written closed captioning concerns for which you would like a formal response to our Administrator:

W. Wesselman, Legal
13820 Sunrise Valley Dr.
Herndon, VA 20171
Fax: 704-697-4935

For questions about previously submitted written concerns, call 1-877-276-7432. Note: This number should only be used in connection with written closed captioning correspondence already on file with Time Warner Cable.

Immediate closed captioning concerns should be directed to your local Time Warner Cable office.