Help with Your Remote Control

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Need Help?

Learn to operate your remote

If you want to use your Time Warner Cable remote control to manage your other devices, such as your TV, VCR, DVD player, etc., then use our Program Your Remote tool or download the appropriate equipment manual.

Visit our Program Your Remote tool, which helps you to quickly and easily program your Time Warner Cable remote to work with other devices in your home.

If the remote control you own is not depicted, review the Equipment and Instruction Manuals FAQs page or visit the Contact Us page.

If your remote control is not working, please try the following:

1. Replace the batteries.
2. Check that there are no obstructions between the sensor on the cable Set-Top Box and the transmitter on the remote control. There must be a clear line of sight between the box and the remote.
3. If the error message is number 1103 or 232, please contact us and tell us which number appeared.
4. If the error message has any other number, please reboot your cable Set-Top Box.
5. The remote may need to be reprogrammed. For assistance, see our Program Your Remote tool or visit our Equipment and Instruction Manuals FAQs page and click on “Remotes”.

If you have tried all the troubleshooting tips and you are still having issues with your remote control, it may be time to trade it in. Bring your old remote with you to a local TWC Store and trade it for a newer model.

As a condition of service, you may be required to have equipment for every TV in your home.


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