Help with Your Remote Control

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Find the answers to questions our customers ask most often, such as:

Learn to operate your remote

If you want to use your Time Warner Cable remote control to manage your other devices, such as your TV, VCR, DVD player, etc., then use our Program Your Remote tool or download the appropriate equipment manual.

Visit our Program Your Remote tool, which helps you to quickly and easily program your Time Warner Cable remote to work with other devices in your home.

If the remote control you own is not depicted, contact us.

If your remote control is not working, please try the following:

1. Replace the batteries.
2. Check that there are no obstructions between the sensor on the cable Set-Top Box and the transmitter on the remote control. There must be a clear line of sight between the box and the remote.
3. If the error message is number 1103 or 232, please contact us and tell us which number appeared.
4. If the error message has any other number, please reboot your cable Set-Top Box.
5. The remote may need to be reprogrammed. For assistance, visit our Program Your Remote tool.

If you have tried all the troubleshooting tips and you are still having issues with your remote control, it may be time to trade it in. Bring your old remote with you to a local TWC Store and trade it for a newer model.

As a condition of service, you may be required to have equipment for every TV in your home.


Forums

Find answers from TWC experts and fellow customers.

Find answers from TWC experts and fellow customers.


Support Overview

Start here to find self-help tools for your account and TWC services.

Start here to find self-help tools for your account and TWC services.


TWC Store locations

TWC Stores

Shop, pay your bill, exchange equipment at select locations.

Shop, pay your bill, exchange equipment at select locations.


Contact Us

Contact TWC

Find answers to common questions,
chat online or call us.

Find answers to common questions,
chat online or call us.