TV Support

TV Support

 

TV


  • TV Troubleshooting

  • Topics

  • FAQs

  • How-To Videos

  • Step-by-Step Instructions

  • Equipment Manuals

  • Apps

TV Troubleshooting


Welcome to TV support. Select a menu option or review the common items below:

 

Guided Troubleshooting Instructions

Find detailed troubleshooting instructions for dealing with channel, picture and sound issues.  Plus, see how to reboot your Set-Top Box and check for known outages.

 

TV Outage

Sign in to My Account to check for known outages or contact us to report one.

 

TV Listings – Channel Lineup

Consult your local TV listings to see what's playing today or view your channel lineup to see a list of channels based on your TV package.

 

Program Your Remote

Find the codes to program your remote control, see troubleshooting tips and download user manuals.

 

Digital Adapters

Learn more about TWC's digital TV initiative and how to order Digital Adapters.

TV Topics


Select a support topic below to view details or select other support categories from the list at left

 

 
 

TV FAQs


Select from our list of most popular frequently asked questions

 

 
 
 
 

TV How-To Videos


Select a how-to video to start viewing 

 

 

 

 

 

 

 
 

TV Step-by-Steps


Choose a link to be guided with step-by-step instructions for your selection.
 

TV Troubleshooting

 

TV Equipment Activation

 

The Guide

TV Equipment Manuals


Select your brand below to see a list of equipment models and download the associated user manual in PDF format (download Adobe Reader)
 

Digital Set-Top Boxes


 
 

TV Apps


 

Packages

Review our current
offers and deals.

See all packages ›


Shop Now

Order TV, Internet and Home Phone
services that fit you.

Order TV, Internet and Home Phone services that fit you.

Get started ›


 

TWC Stores

Shop, pay your bill, exchange equipment at select locations.

Shop, pay your bill, exchange equipment at select locations.

Find a location near you ›


 

Contact TWC

Find answers to common questions,
chat online or call us.

Find answers to common questions,
chat online or call us.

Contact us ›