TV Support

 

Virtual Agent

Have Questions? Get answers from Amy, your virtual assistant.

TV Troubleshooting


Welcome to TV support. Select a menu option or review the common items below:

 

Guided Troubleshooting Instructions

Find detailed troubleshooting instructions for dealing with channel, picture and sound issues.  Plus, see how to reboot your Set-Top Box and check for known outages.

 

Optimize your Home WiFi Performance

Your Internet and Home WiFi experience can be affected by many factors. See our top 10 tips for optimizing your performance.

 

TV Outage

 To see if you're part of a known outage or to report services out, contact us.

 

TV Listings – Channel Lineup

Consult your local TV listings to see what's playing today or view your channel lineup to see a list of channels based on your TV package.

 

Program Your Remote

Find the codes to program your remote control, see troubleshooting tips and download user manuals.

 

Digital Adapters

Learn more about TWC's digital TV initiative and how to order Digital Adapters.

TV Topics


Select a support topic below to view details or select other support categories from the list at left

 

 
 

TV FAQs


Select from our list of most popular frequently asked questions

 

 
 

TV How-To Videos


Select a how-to video to start viewing 

 

 

 

 

 

 

TV Apps


TV Step-by-Steps


Select a step-by-step topic from the menu to view details

 

TV Step-by-Steps


Select a step-by-step topic from the menu to view details

 

TV Step-by-Steps


Select a step-by-step topic from the menu to view details

 

Cable Box Equipment Manuals


Popular Models

Select your brand to see a list of digital Set-Top Box equipment models and download the associated user manual.

Download Adobe Reader

Or choose from our most popular models:

 

Explorer 8300/8300HD DVR

Cisco Explorer 4640HDC

 

Motorola DCX3400M

Samsung SMT-H3262

 

Samsung 3050HD

Arris Moxi

Cable Box Equipment Manuals


Arris

 

Arris DCX3600 Enhanced DVR

Arris Moxi

Cable Box Equipment Manuals


Cisco

 

Cisco 9865HDC Enhanced DVR

Cisco Explorer 4640HDC

 

Cisco Explorer 4642HDC

Cisco Explorer 8640HDC

 

Cisco Explorer 8642HDC

Cable Box Equipment Manuals


Motorola

 

Motorola DCH100

Motorola DCH3416

 

Motorola DCH6416

Motorola DCT700

 

Motorola DCT2000

Motorola DCT2500

 

Motorola DCT6200

Motorola DCT6208

 

Motorola DCT6412

Motorola DCX3200M

 

Motorola DCX3400M

Cable Box Equipment Manuals


Pace

 

Pace DC-510

Pace DC-550HD

 

Pace DC-551P

Cable Box Equipment Manuals


Pioneer

 

Pioneer BD-V1000

Pioneer BD-V3000

 

Pioneer BD-V3500HD/BD-V3510HD

Cable Box Equipment Manuals


Samsung

 

Samsung 3050HD

Samsung 3090HD DVR

 

Samsung SMT-H3260

Samsung SMT-H3262

 

Samsung SMT-H3270

Samsung SMT-H3272

 

Samsung SMT-H4372 Enhanced DVR

Cable Box Equipment Manuals


Scientific Atlanta

 

Explorer 2000/2010

Explorer 2100/3100

 

Explorer 2200/3200/3250

Explorer 3000

 

Explorer 3100HD

Explorer 3250HD

 

Explorer 4240HDC/4250HDC

Explorer 8000/8000HD DVR

 

Explorer 8300/8300HD DVR

Explorer 8240HDC/8300HDC DVR

Remote Controls Equipment Manuals


See our full list of remote controls or choose here from our most popular models:

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Universal Clikr-5 UR5U 8780L

Philips RC122

 

Universal Clikr-5 UR5U 8790L

Atlas OCAP UCR1056