TWC My Move®
Already a TWC Customer?
We help make your move easy
Enter the ZIP Code where you are moving, and we'll check to see if service is available in that area.
- Ask how to get a free professional installation
- Dedicated My Move® specialists
- One-hour arrival windows (in most areas)
My Move® FAQs
Browse frequently asked questions on our Moves & Transfer service.
My Move® Video
Watch how My Move® can make your move easier.
Our My Move® Specialists are waiting for your call. We're here to help make your move hassle-free.
*Additional charges apply for equipment, installation, taxes & fees, broadcast, sports programming, activation and other surcharges, Directory Assistance, Operator Services, International calls outside of the calling area and other one-time charges. All services not available in all areas. Not all equipment supports all services. Subject to change without notice. Some restrictions apply. Offers may not be combined. To receive all TV services, Preferred TV, remote and lease of a Set-Top box are required. Some services are not available to CableCARD™ customers. In some areas, a Digital Programming fee may apply to each additional box.
The Better Guarantee is a thirty-day money-back guarantee that applies to TV, Phone and/or Internet monthly recurring charge and standard installation charge. TWC must receive cancellation request for all eligible services within 30 days after installation. Return of all leased equipment required. Lease of a modem or purchase of a compatible modem required for Internet service. Current compatible modems can be found at twc.com/compatiblemodems.
TV: HDTV and HD Set-Top Box are required to receive HD service. TWC TV® requires Starter TV, iPad and/or iPhone with iOS 7.0, Kindle Fire HD/HDX and/or Android 2.3 and/or Android 2.3 on smartphones and Android 4.0 or higher and WiFi connection. Start Over® is available on select shows from participating networks. As a condition of service, you may be required to have equipment for every TV in your home. TWC authorized modem required for in home viewing and minimum 1.5 Mbps connection recommended for out of home viewing. Some functions require compatible Set-Top box or DVR. Programming is subject to availability and the video package to which you subscribe. Not all equipment supports all services. HDTV and HD set-top box are required to receive HD service.
Must subscribe to both Preferred TV and Phone to get Caller ID on TV. Caller ID on TV is not available in all areas.
Pay-per-View programming is available to Existing customers only. Programming, pricing and scheduling subject to change. HD Events are not available in all areas. Pay-Per-View events and HD Pay-Per-View events are optional services available for an incremental charge. Prices do not include taxes or franchise fees. Some restrictions apply.
Internet: Access to WiFi hotspots is available to customers with minimum Standard or Extreme Internet. Actual speeds may vary. Not available in all areas. Some restrictions may apply. Some Internet services may include Home WiFi and may require installation charges.
Phone: Additional charges apply for surcharges, taxes, fees, Directory Assistance, Operator Services and International calls outside of the calling area. [TWC Phone does not include back‐up power and, as in the case with an electric‐powered home cordless phone, should there be a power outage, TWC Phone, including the ability to access 9‐1‐1 services, may not be available. 8-Hour back-up power available for a fee.]
New York residents: 26.3% of the charge for your BCP Unlimited phone service is attributable to interstate or international telecommunications service and is excluded from New York sales tax.
Kentucky residents: For purposes of calculating the amount of Kentucky Utility Gross Receipts Tax (School Tax), 26.3% of the charge for the phone service is attributable to interstate activity and is excluded from KY School Tax.
Payments: If you discontinue recurring payments within your first year of service, a $50 deposit will be added to your account.
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