Contact Us

Welcome to Time Warner Cable Support, we make it easy for you to connect with us regarding your service, 24/7.

Please select the topic that you are contacting us about today.
Click here for a full list of FAQs
For your convenience, we offer a variety of ways for you to reach us. We look forward to helping you.
  • Chat Online
    The fastest way to reach TWC 24/7

    Chat is a great way to contact us with questions while you're online.


    Live Chat is available 24 hours a day, 7 days a week.


    Please note: You will not be able to downgrade or disconnect service via chat.

    Please visit the Call Us section below to contact one of our customer service representatives.

    To help us serve you, please enter your ZIP Code:
    Are you currently a Time Warner Cable customer? *
    (e.g. 555-555-5555)
    What is your question about? *
    For faster service, briefly summarize your question. *
    Would you like to receive an email transcript of your chat session? *
    To start the chat session, click the "Submit" button.

    • If you have difficulty installing the chat controls, please check your ActiveX security settings.
      If you choose not to install the chat controls, please select cancel when prompted.
    • Click here to learn more about the controls used to enable the new advanced chat functionality.
  • Call Us
    Speak one-on-one with a representative

    To better assist you, please choose one of the following phone numbers to reach Time Warner Cable.
    • Brooklyn/Queens

    • Manhattan

    • New Jersey

    • Mount Vernon

    • Staten Island

    • Newburgh area

    • Middletown area

    • Kingston/Poughkeepsie

    • All other areas

  • Find a Location
    Find a TWC store or payment center near you

    Get map and driving directions for all locations including authorized payment centers.

    Please note, authorized payment centers cannot accept Time Warner Cable equipment or make changes to your service.

    Visit one of our Time Warner Cable locations below. The following services are available: sales, payments, self-install kits, box swap, product demonstration center,
    and 24-hour payment drop.


    Please note, not all services are available at every Time Warner Cable location. Click on the Get map and driving directions link to ensure the service you need is available.

    • Brooklyn

      • Brooklyn
        769 5th Avenue
        Brooklyn, NY   11232
        Hours of Operation: Mon-Fri 8am-7pm; Sat 9am-5pm
    • Ellenville

      • Ellenville, NY
        177 Canal Street
        Ellenville, NY   12428
        Hours of Operation: Mon-Thurs 8:30am-5pm; Fri 9am-5pm (Closed for lunch daily 1-1:30pm)
    • Elmhurst

      • Queens Center Mall
        90-15 Queens Boulevard
        (Queens & Woodhaven blvds. at L.I.E.
        Elmhurst, NY   11373
        Hours of Operation: Mon-Sat 10am-9:30pm; Sun 11am-6pm
    • Jamaica

      • Queens
        133-19 Atlantic Avenue
        Jamaica, NY   11418
        Hours of Operation: Mon-Fri 8am-7pm, Sat 9am-5pm
    • Kingston

      • Kingston, NY
        142 Schwenk Dr.
        Kingston, NY   12401
        Hours of Operation: Mon-Thurs 8am-6pm; Fri 9am-6pm; Sat 8am-4:30pm
    • Liberty

      • Liberty, NY
        2778 State Rte. 52
        Liberty, NY   12754
        Hours of Operation: Mon-Thurs 8:30am-5pm; Fri 9am-5pm (Closed for lunch daily 1-1:30pm)
    • Middletown

      • Middletown, NY
        2 Industrial Drive
        Middletown,   10941
        Hours of Operation: Mon-Thurs 8am-6pm; Fri 9am-6pm; Sat 8am-4:30pm
    • Mount Vernon

      • Mount Vernon
        701 North MacQuesten Parkway
        Mount Vernon, NY   10552
        Hours of Operation: Mon-Wed 8am-5pm; Thu 8am-6pm; Fri 8am-5pm; Sat 8am-4pm
    • New York

      • S. Manhattan
        43 W 23rd Street
        New York, NY   10010
        Hours of Operation: Mon-Fri 8am - 7pm; Sat 8am - 5pm; Sunday 11am- 6pm
      • 96th Street
        2554 Broadway
        New York, NY   10025
        Hours of Operation: Mon-Fri 8am-7pm; Sat 8am-5pm; Sun 11am-6pm
    • Newburgh

      • Newburgh, NY
        1279 Rte. 300
        Newburgh, NY   12550
        Hours of Operation: Mon-Thurs 8am-6pm, Fri 9am-6pm, Sat 8am-4:30pm
    • Palisades Park

      • New Jersey
        200 Roosevelt Place
        Palisades Park, NJ   07650
        Hours of Operation: Mon-Fri 8:30am-5pm (Wed till 6pm); Sat 9am-4pm
    • Poughkeepsie

      • Poughkeepsie, NY
        12 Reservoir Square
        Poughkeepsie, NY   12601
        Hours of Operation: Mon-Thurs 8am-5pm, Fri 9am-5pm, Sat 8am-4:30pm
    • Staten Island

      • Staten Island - Richmond Ave
        2845 Richmond Avenue
        in the Kmart Shopping Center
        Staten Island, NY   10314
        Hours of Operation: Mon-Fri 9am-7pm (Thu until 8pm); Sat 9am-4pm
      • Staten Island - Cable Way
        100 Cable Way
        Staten Island, NY   10303
        Hours of Operation: Mon-Fri 9am-6pm; Sat-Sun Closed
  • Feedback
    Share your thoughts or concerns with Time Warner Cable

    We welcome your feedback about our products and services. If a response is needed, please Chat Online or Call Us.

    Are you currently a Time Warner Cable customer? *
    (Apt, Suite, Floor Number, etc.)
    Change ZIP
    (e.g. 555-555-5555)
    For faster service, briefly summarize your question. *

Please select your exact location from the pull-down menu.