Contact Us

Welcome to Time Warner Cable Support, we make it easy for you to connect with us regarding your service, 24/7.

Please select the topic that you are contacting us about today.
Click here for a full list of FAQs
For your convenience, we offer a variety of ways for you to reach us. We look forward to helping you.
  • Chat Online
    The fastest way to reach TWC 24/7

    Chat is a great way to contact us with questions while you're online.

     

    Live Chat is available 24 hours a day, 7 days a week.

     

    Please note: You will not be able to downgrade or disconnect service via chat.

    Please visit the Call Us section below to contact one of our customer service representatives.

    To help us serve you, please enter your ZIP Code:
    Are you currently a Time Warner Cable customer? *
    (e.g. 555-555-5555)
    (e.g. jdoe@email.com)
    What is your question about? *
    For faster service, briefly summarize your question. *
    Would you like to receive an email transcript of your chat session? *
    To start the chat session, click the "Submit" button.

    NOTES:
    • If you have difficulty installing the chat controls, please check your ActiveX security settings.
      If you choose not to install the chat controls, please select cancel when prompted.
    • Click here to learn more about the controls used to enable the new advanced chat functionality.
  • Call Us
    Speak one-on-one with a representative

    To better assist you, please choose one of the following phone numbers to reach Time Warner Cable.
    • Desert Cities

      760-340-2225
    • Desert Hot Springs

      760-288-7840
    • Yucca Valley

      760-365-0200
    • Generic

      800-964-2783
    • San Diego

      858-695-3220
    • North County

      760-707-1000
    • Fallbrook

      760-929-9185
    • Coronado

      619-435-0157
  • Find a Location
    Find a TWC store or payment center near you

    Get map and driving directions for all locations including authorized payment centers.

    Please note, authorized payment centers cannot accept Time Warner Cable equipment or make changes to your service.


    Visit one of our Time Warner Cable locations below. The following services are available: sales, payments, self-install kits, box swap, product demonstration center,
    and 24-hour payment drop.

     

    Please note, not all services are available at every Time Warner Cable location. Click on the Get map and driving directions link to ensure the service you need is available.

    • Banning

      • Time Warner Cable - Banning
        300 S. Highland Springs Rd, #10B
        Banning, CA   92220
        Hours of Operation: Mon-Fri 9am-6pm (closed 1pm-2:15pm), Sat & Sun Closed
    • Carlsbad

      • Time Warner Cable - Carlsbad
        5720 El Camino Real
        Carlsbad, CA   92008
        Hours of Operation: Mon-Fri 9am-6pm, Sat 10am-2pm, Sun Closed
    • Coronado

      • Time Warner Cable - Coronado
        1110 Orange Ave
        Coronado, CA   92118
        Hours of Operation: Mon-Fri 9am-6pm, Sat & Sun Closed
    • Desert Hot Springs

      • Time Warner Cable - Desert Hot Springs
        11855 Palm Drive
        Desert Hot Springs, CA   92240
        Hours of Operation: Mon-Fri 9am-6pm, Sat & Sun Closed
    • Indio

      • Time Warner Cable - Indio
        81-557 Doctor Carreon Blvd., #C-7
        Indio, CA   92201
        Hours of Operation: Mon-Fri 9am-6pm, Sat & Sun Closed
    • Palm Desert

      • Time Warner Cable - Palm Desert
        44-425 Town Center Way, #H
        Palm Desert, CA   92260
        Hours of Operation: Mon-Fri 9am-6pm, Sat 10am-2pm, Sun Closed
    • Palm Springs

      • Time Warner Cable - Palm Springs
        440 El Cielo Rd
        Palm Springs, CA   92262
        Hours of Operation: Mon-Fri 9am-6pm, Sat & Sun Closed
    • Rancho Penasquitos

      • Time Warner Cable - Rancho Penasquitos
        13179-1 Black Mountain Rd.
        Rancho Penasquitos, CA   92129
        Hours of Operation: Mon-Fri 9am-6pm, Sat 9am-5pm, Sun closed
    • San Diego

      • Time Warner Cable - San Diego
        8949 Ware Court
        San Diego, CA   92121
        Hours of Operation: Mon-Fri 9am-6pm, Sat 9am-5pm, Sun Closed
      • Time Warner Cable - Clairemont
        3051 Clairemont Drive
        San Diego, CA   92117
        Hours of Operation: Mon-Fri 9am-6pm, Sat 9am-5pm, Sun. & Holidays Closed
    • Yucca Valley

      • Time Warner Cable - Yucca Valley
        7500 Kickapoo Trail
        Yucca Valley, CA   92284
        Hours of Operation: Mon-Fri 9am-6pm, Sat & Sun Closed
  • Feedback
    Share your thoughts or concerns with Time Warner Cable

    We welcome your feedback about our products and services. If a response is needed, please Chat Online or Call Us.

    *Required
    Are you currently a Time Warner Cable customer? *
    (Apt, Suite, Floor Number, etc.)
    Change ZIP
    (e.g. 555-555-5555)
    (e.g. jdoe@email.com)
    For faster service, briefly summarize your question. *

Please select your exact location from the pull-down menu.